PlayOJO Casino DK - L'account del giocatore è stato chiuso senza alcuna spiegazione.

I would like to submit a complaint about the online casino PlayOJO, which is run by the operator Skill On Net.

I deposited 100 DKK and received the 50 free spins that the offer promised. I used the spins and ended up with a win of around 100 DKK. When I subsequently tried to withdraw the winnings, my account was permanently closed without explanation.

I haven't received any information about any rule violations, verification requirements, or issues with my account. Everything was working normally until I tried to make a withdrawal.

I have tried to contact their customer service several times:

– The live chat is closed manually as soon as I inquire about the account closure. This happened three times, each time I was transferred to a new employee.

– I have sent an email, but they are not responding.

My account is therefore closed, I have no access and I cannot get my winnings paid out. I request assistance in getting the operator to explain the account closure and pay out the money I have rightfully won.

Jeg ønsker at indsende en klage over onlinecasinoet PlayOJO, som drives af operatøren Skill On Net.

Jeg indbetalte 100 kr. og modtog de 50 free spins, som tilbuddet lovede. Jeg brugte spinsene og endte med en gevinst på omkring 100 kr. Da jeg efterfølgende forsøgte at udbetale gevinsten, blev min konto permanent lukket uden forklaring.

Jeg har ikke modtaget nogen information om regelbrud, verificeringskrav eller problemer med min konto. Alt fungerede normalt, indtil jeg forsøgte at lave en udbetaling.

Jeg har forsøgt at kontakte deres kundeservice flere gange:

– Livechatten bliver lukket manuelt, så snart jeg spørger ind til kontolukningen. Dette skete tre gange, hvor jeg hver gang blev videresat til en ny medarbejder.

– Jeg har sendt en mail, men de svarer ikke.

Min konto er derfor lukket, jeg har ingen adgang, og jeg kan ikke få min gevinst udbetalt. Jeg anmoder om hjælp til at få operatøren til at forklare kontolukningen og udbetale de penge, jeg retmæssigt har vundet.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with PlayOJO Casino DK.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• Could you please confirm you used the payment method in your name when depositing?
• Could you please confirm this is your first and only account in this online casino?
• Could you please share a screenshot or a link to the bonus offer you accepted?
• Did you complete the wagering requirements of the bonus?
• Could you please share with me your attempts at communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas