Punt Casino - Il giocatore ritiene che il prelievo richiesto sia in ritardo.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Falana22,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

They are saying it has been voided due to being "added in error"

Dear Falana22,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

They won’t redeem said it was added in error removed from redemption list after about a week. Sad and unfortunate. Won’t be spending my money with them again.

Dear Falana22, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

Yes-34 successful redemptions

yes- I’m KYC verified

without active bonus

casino games

ill send what I have via email

Dear Falana22,

Thank you very much for your response and for confirming the additional details regarding your case.

Could I also kindly ask whether you still have access to any screenshots, gameplay history, transaction history, or any other evidence showing how you accumulated the disputed $6,500 balance?

In particular, it would be very helpful if you could provide:

• screenshots of the gameplay session from that day,
• screenshots showing the balance increasing,
• game history entries,
• transaction logs,
• or any evidence showing when and how the funds were added to your account.

This information could help us better understand the origin of the disputed winnings and assess the situation more accurately.

Thank you very much in advance for your cooperation.

Karla