Rabona Casino - I prelievi dei giocatori sono ritardati a causa della verifica dell'account.

Good day, I have 3 active withdrawals in total for more than 33,000 CZK. Now the casino has requested a document and a selfie with the document. I sent these documents immediately. They promised verification according to the conditions within 3 days. Despite repeated requests for urgency, they respond in an email that they will expedite the situation, but nothing has happened to date. I created a fictitious complaint about account verification and at the same time sent both to the account [email protected] also by email [email protected] . This colleague has helped me successfully get all the money from casinos before. I also created this as a lever and complaint that I am intensively dealing with this situation. Now I have been waiting for verification and reopening of the account for more than 14 days

Dobry den, mam 3 aktivní výběry celkem ve vyšší 33.000Kč. Nyní kasino vyžádalo doklad a selfie s dokladem. Tyto dokumenty jsem ihned odeslala. Přislíbili ověření dle podmínek do 3 dnů. I přes opakovanou žádost o urgenci, reagují v emailu že situaci budou urgovat avšak dodnes se nic neděje. Vytvořila jsem fiktivní stížnost na ověření účtu a současně poslala jak na účet [email protected] tak i na email [email protected]. Tato kolegyně mi pomohla již dříve úspěšně získat z kasín všechny peníze. Také jsem to vytvořil jako páku a stížnost že tuto situaci intenzivně řeším. Nyní čekám na ověření a znovu otevření účtu uz déle jak 14 dní

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• What types of games did you play to accumulate your winnings?
• Did you accumulate these winnings with or without a bonus?
• Which other identity documents have you submitted to the casino so far, apart from your ID and selfie with your ID? Have any of these documents been reviewed and approved by the casino's relevant department?
• Have you made sure that your selfie meets the required quality standards, that your face is not covered by your ID, and that all the information on your ID is sharp and clearly readable? If possible, kindly forward me the documents that are still showing as pending in your casino account as well.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika