Rabona Casino - I prelievi dei giocatori sono ritardati a causa della verifica dell'account.

Good day, I have 3 active withdrawals in total for more than 33,000 CZK. Now the casino has requested a document and a selfie with the document. I sent these documents immediately. They promised verification according to the conditions within 3 days. Despite repeated requests for urgency, they respond in an email that they will expedite the situation, but nothing has happened to date. I created a fictitious complaint about account verification and at the same time sent both to the account [email protected] also by email [email protected] . This colleague has helped me successfully get all the money from casinos before. I also created this as a lever and complaint that I am intensively dealing with this situation. Now I have been waiting for verification and reopening of the account for more than 14 days

Dobry den, mam 3 aktivní výběry celkem ve vyšší 33.000Kč. Nyní kasino vyžádalo doklad a selfie s dokladem. Tyto dokumenty jsem ihned odeslala. Přislíbili ověření dle podmínek do 3 dnů. I přes opakovanou žádost o urgenci, reagují v emailu že situaci budou urgovat avšak dodnes se nic neděje. Vytvořila jsem fiktivní stížnost na ověření účtu a současně poslala jak na účet [email protected] tak i na email [email protected]. Tato kolegyně mi pomohla již dříve úspěšně získat z kasín všechny peníze. Také jsem to vytvořil jako páku a stížnost že tuto situaci intenzivně řeším. Nyní čekám na ověření a znovu otevření účtu uz déle jak 14 dní

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• What types of games did you play to accumulate your winnings?
• Did you accumulate these winnings with or without a bonus?
• Which other identity documents have you submitted to the casino so far, apart from your ID and selfie with your ID? Have any of these documents been reviewed and approved by the casino's relevant department?
• Have you made sure that your selfie meets the required quality standards, that your face is not covered by your ID, and that all the information on your ID is sharp and clearly readable? If possible, kindly forward me the documents that are still showing as pending in your casino account as well.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

I have been using this casino for several years, I have lost a lot there, deposits / withdrawals are always fast and without problems. Winnings were without a bonus, sports bets more or less. They wanted a document, a selfie with a photo, a statement for the phone. They confirmed the correctness of this information and sent it for another check, which was supposed to take a maximum of 3 days. I write to them every day about the status because I need the money. They blocked the email to access the chat - intentionally.

Now I've been waiting for more than 14 days!

________________________________________________

Last conversation still the same answers

Hello Marcel,

I would like to personally apologize for the inconvenience caused.

After checking your account, I see that your request has been sent to the relevant department and is currently being processed.

As soon as new information becomes available, you will be notified immediately by email.

Toto kasino používám několik let, hodně jsem tam prohrála, vklady / výběry probíhají vždy rychle a bez problemu. Výhry byly bez bonusu, sportovní sázky více méně. Chtěli doklad, selfie s fotkou, výpis za telefon. Potvrdili správnost těchto údaje a poslali k další kontrole, která měla zabrat max 3 dny. Každý den jim píšu v jakém je to stavu protože penize potřebuji. Zablokovali email na přístup na chat - záměrně.

Nyní čekám déle nez 14 dní !

_____________________________________________

Poslední konverzace stále stejné odpovědi

Dobrý den Marcela,

rád bych se osobně omluvil za způsobené komplikace.

Po prověření Vašeho účtu vidím, že Vaše žádost byla odeslána příslušnému oddělení a v současné době je zpracovávána.

Jakmile budou k dispozici nové informace, budete o tom okamžitě informován e-mailem.

Another note.

I had the same problem in a similar casino but I had access to the casino. After 7 days of waiting when I didn't believe I would receive the money, I lost all 200,000 CZK. The next day the account was verified - quite funny, right?

Ješte pozn.

V podobném kasinu jsem mela stejný problem ale měla přístup do kasina. Po 7 dnech čekání kdy jsem nevěřila ze penize obdržím jsem prohrála vše 200.000 Kč. Ihned nasleduji den byl účet ověřen - celkem vtipné že

Victor (Rabon)

30. 7. 2026 17:27 GMT+3

Hello Marcela,

I hope you are doing well.

I must inform you that the game account has been closed for administrative reasons.

I would like to inform you that withdrawals should be sent within the next few days.

Best regards

Victor

VIP Account Manager

VIP Team 🌟

Viktor (Rabona)

30. 7. 2026 17:27 GMT+3

Ahoj Marcela ,

Doufám, že se ti daří dobře.

Musím Vás informovat, že herní účet byl z administrativních důvodů uzavřen.

Rád bych tě informoval, že výběry by měly být odeslány během následujících dnů.

S pozdravem

Viktor

VIP Account Manager

VIP Team 🌟

Hello Marcela7,

We would like to update you that due to Veronika, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Veronika has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Veronika will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Marcela7,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika