Rabona Casino - Il cashback del giocatore è in ritardo e non risponde.

I have an account at Rabona Casino. I'm VIP level 5 and have the 15% cashback bonus enabled. On May 25, 2026, I deposited PLN 10,000, and on May 27, 2026, I deposited PLN 1,560. The casino still hasn't refunded my cashback, despite numerous emails. They don't even respond to my messages. The system also doesn't record the cashback. Please help.

Mam konto w kasynie Rabona. Posiadam 5 poziom vip i mam włączony bonus 15% cashback. W dniu 25.05.26 r. dokonałam wplat na 10 tys. zl, a w dniu 27.05.26 r. dokonałam wpłat na kwotę 1560 zł. Kasyno do tej pory nie zwróciło mi cashback, pomimo wielu e-mailu. Nawet nie odpowiadają na moje wiadomości. W systemie także nie odnotowanego przyznania cashback. Prosze o pomoc.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you received a VIP cashback bonus from this casino before?
• Have you activated the cashback bonus in your account, or should it be granted to you automatically?
• Could you please send me the link to the cashback bonus you wanted to receive, along with its terms and conditions?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Rabona returned cashback

Rabona zwróciła cashback

Hello Amanityna333,

We would like to update you that due to Veronika, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Veronika has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Veronika will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear Amanityna333,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Veronika

Casino.Guru