Rabona Casino - Il giocatore ritiene che il prelievo richiesto sia in ritardo.

Hello, I've been trying to make withdrawals since approximately August 25th, and they've all been canceled, with the claim that my bank canceled them, which is false. I contacted them, and they don't interfere with those transfers.

Those days I tried with 200,000 CPL and they were rejected, yesterday and today I tried to withdraw the 400,000 CPL which is the total amount I have in the account, both times it was cancelled, informing me via email, they cancel them and the money appears in my cacino account again, they base it on the fact that my bank cancels them is the only response they give.

Until today, an agent told me they will enter it manually so there is no interference, and it will take 24 to 48 hours for them to contact me by email to discuss the matter. I don't know if I should believe them because they have already contradicted themselves so much and it seems like they don't want anyone to be able to withdraw the money.

My card is enabled, no problem, so it is purely their issue.

I appreciate your understanding and I'm sure you can help me. Thank you very much in advance!

I am attaching the images in which it indicates the rejection, those are clearly theirs, the ones that say cancelled I cancelled because of doubts about the withdrawal and my money disappearing, but finally the last ones of 400,000 I waited all the time necessary and they all ended up in an email telling me that the withdrawal was rejected... Because my bank rejected it, which is not the case.

Hola, desde el día 25 de agosto aprox qué vengo intentando retiros y todos han sido cancelados con el motivo de que mi entidad bancaria los cancelaba cosa que es falsa porque yo me contacte con ellos y ellos no interfieren en esas transferencias.

Esos días intente con 200.000 CPL y salieron rechazados, el día ayer y hoy intente retirar los 400.000 CPL qué es la cantidad total que tengo en la cuenta, las 2 veces salió cancelado, informándome vía correo, los cancelan y me vuelve aparecer el dinero en mi cuenta del cacino, se basan en que mi entidad bancaria los cancela es la única respuesta que dan.

Hasta hoy, que un agente me dijo que lo ingresarán manualmente para que así no haya ninguna interferencia, de 24 a 48 horas para que ellos me contacten por correo para ver el tema, no se si creerles porque ya se han contradecido tanto y pareciera que no quieren que uno logre retirar el dinero....

Mi tarjeta esta habilitada, ningún problema por lo cual es tema netamente de ellos.

Agradezco su comprensión y estoy seguro de que ustedes podrán ayudarme, de ante mano muchas gracias!

Adjunto las imágenes en la cual indica el rechazo, esas son netamente de ellos, las que dicen canceladas las cancele yo por dudas sobre el tema de retirar y que desapareciera mi dinero, pero finalmente las últimas de 400.000 espere todo el tiempo necesario y todas terminaron en un correo indicándome que el retiro fue rechazado... Por el motivo de que mi entidad bancaria lo rechazaba, cosa que no es así.

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and does, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

The problem is that they don't even approve my withdrawal. I request it and they don't even approve it... They bounce it, cancel it within hours of requesting it, and return the money to my bank account.

That has happened repeatedly... It's not that I don't want to wait...

Regarding verification, they are not asking me for it. It tells me that I do not need verification.

Here that's the issue, they don't even approve it for me so I can wait... They cancel it within hours of requesting it.

El tema es que nisiquiera aprueban mi retiro, lo solicito y nisiquiera lo aprueban... Lo hacen rebotar lo cancelan a las horas dps de solicitarlo y me devuelven el dinero a la cuenta del cacino.

Eso ha pasado en reiteradas ocasiones.. No es que no quiera esperar...

Sobre el tema de verificación no me la están pidiendo, me sale que no necesito verificación.

Acá ese es el tema, nisiquiera me lo aprueban cm para yo esperar... Lo cancelan a las horas de averlo solicitado

Dear player,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear player,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Dominika
Casino.Guru