Rabona Casino - Il prelievo del giocatore ha subito un ritardo.

I made deposits and played regularly. However, the problems began when I tried to withdraw: I have a pending withdrawal request since August 25, 2026. I contacted support, but they always responded with the same reasoning, saying that a certain amount of time is needed for the withdrawal, which I far exceeded. My account is not verified, nor did they ask for any documents for verification. The winnings do not come from bonuses but from money I deposited. To withdraw, I used the same method I used for the deposit. I have attached the withdrawal status and the part where it asks for identity verification.

Ho effettuato versamenti e giocato regolarmente. Tuttavia, i problemi sono iniziati al momento del prelievo: ho una richiesta di prelievo in sospeso dal 25 agosto 2026. Ho contattato l'assistenza, ma rispondono sempre con la stessa motivazione, dicendo che ci vuole una determinata tempistica, che ho superato abbondatemente, per il prelievo. Il mio conto non è verificato ne mi hanno chiesto documenti per la verifica. Le vincite non provengono da bonus ma da soldi da me versati. Per prelevare ho utilizzato lo stesso metodo che ho utilizzato per il versamento . In allegato ho messo lo stato del prelievo e la parte dove si chiede la verifica dell'identità.

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Dear ninnibello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the situation.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC (Know Your Customer) verification before?
• Please upload a screenshot of your communication with customer support regarding withdrawal delays.

Thank you very much in advance for your reply.

Good morning, no, I have never withdrawn money, nor have I ever done KYC verification, nor have they ever asked me to.

I'm attaching what you requested. (Screenshot of the conversation and where the verification is supposed to be done, but they haven't asked me to.) Support responded yesterday, so it's very recent.

Thank you

Buongiorno, no non ho mai prelevato e nemmeno mai fatto la verifica KYC e nemmeno me l'hanno mai chiesta.

Allego quanto richiesto. (screenshoot conversazione e dove si dovrebbe fare la verifica che pero non mi richiedono). La risposta dell'assistenza è stata data ieri, quindi molto recente.

Grazie

Dear ninnibello,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Mirka, ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Jean

Dear ninnibello,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Rabona Casino representative to join this conversation.

Dear Rabona Casino,

Could you please provide clarification regarding this case? Please also include evidence if needed.

Thank you in advance.

Dear all,

Thank you for contacting us.

We kindly inform you that we reviewing your case with the relevant department.

Moreover, we would like to assure you that we will notify you promptly once there is an update.

Kind regards,

Rabona

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear ninnibello,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Mirka