Ragnaro Casino - Il giocatore si trova ad affrontare ritardi nei prelievi presso il casinò.

Hi, Ragnaro Casino is not adhering to the withdrawal limits and processing times stated in their terms and conditions. I've been trying to withdraw my funds for five months now, and so far I've only received €5,000 in that entire time. My verification process is complete, and that took over two months as well.

The casino's terms and conditions clearly state that withdrawals are processed within 72 hours and that I can withdraw €7,000 per month. However, in reality, I have to wait at least three weeks every time before any withdrawal request is even processed. Since I'm only allowed a maximum of three pending withdrawals of €500 each at any one time, it's practically impossible for me as a customer to reach the stated withdrawal limit.

I request your assistance in contacting the casino so that my withdrawals can finally be processed.

Hi, das Ragnaro Casino hält sich nicht an die in Ihren AGBs stehenden Auszahlungslimits und Bearbeitungszeiten. Ich Versuche seit 5 Monaten mein Guthaben auszuzahlen und bisher wurden mir lediglich 5000€ ausgezahlt in dieser gesamten Zeit. Meine Verifizierung ist vollständig abgeschlossen worden und auch dies dauerte über 2 Monate.

Die Casino AGBs besagen eindeutig dass Auszahlungen innerhalb 72 Stunden bearbeitet werden und ich 7000€ pro Monat auszahlen kann. Die Realität ist jedoch dass ich jedes Mal mindestens 3 Wochen warten muss bis überhaupt beantragte Auszahlungen bearbeitet werden. Da ich nur maximal 3 gleichzeitig ausstehende Auszahlungen zu je 500€ haben darf, ist es faktisch unmöglich für mich als Kunde das angegebene Auszahlungslimit zu erreichen.

Ich bitte Sie um Hilfe und zu versuchen Kontakt mit dem Casino aufzunehmen damit meine Auszahlungen endlich bearbeitet werden.

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Dear Blizzard44888,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Are you currently able to access your account?
• Could you please clarify the exact date when you requested the withdrawal?
• Could you let us know how long did your last successful withdrawal took to be processed?
• Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?
• Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please upload a screenshot of your withdrawal history directly to this thread.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila