Roby Casino - L'account della giocatrice è stato riaperto contro la sua volontà.

Hello, I had an account with Roby casino, and due to my gambling addiction I requested the PERMANENT closure of the account on 10/11/2024 I received an email from the casino support confirming gambling problems.

Last year (2025) around March

Suddenly, I received several emails and text messages on my cell phone from robycasino offering free spins and deposit bonuses.

They fraudulently reopened my account and I deposited and lost a lot of money.

After yet another dispute and a new request in 2025 for my account to be permanently closed due to very serious pathological gambling problems via email, this year again suddenly I receive emails from their casino with bonuses and invitations to play and obviously I lost control because of my

compulsive gambling disorder and I have deposited and lost 1406.00 euros in recent days!

I asked them why they opened my aitoexcluded account without receiving any response or consideration (I have screenshots of the chats).

So today I urgently requested the immediate and definitive closure of my account again due to compulsive gambling problems and I asked for the refund of my deposit because I should no longer receive promotional emails and text messages and I should not even be able to access and make deposits on the same.

I closed the account twice!

The casino has not respected its commitment to responsible gaming and has not protected me as a player, causing me serious financial and health damage and is therefore required to return my deposit and, once and for all, add my name to the list

of accounts permanently closed, following the example of other more serious and honest casinos.

I also note that I have self-excluded myself from every imaginable and possible online casino, and I have also done so via the AAMS website for several years.

Salve, avevo un account con Roby casino, e a causa della mia dipendenza dal gioco d’azzardo ho richiesto la chiusura DEFINITIVA dell’account il 11/10/2024 ho ricevuto una mail dall’assistenza del casino di conferma per problemi di gioco d’azzardo.

L anno scorso (2025) intorno a marzo

all’improvviso, ho ricevuto varie e-mail e sms sul mio cellulare da robycasino di offerte di giri gratuiti e bonus sul deposito. 

Hanno fraudolentemente riaperto il mio account e ho depositato e perso tanti soldi .

Dopo ennesima contestazione e nuova richiesta nel 2025 di chiusura definitiva da parte mia del conto per serissimi problemi di gioco patologico via mail , nuovamente quest’anno all improvviso arrivano mail dal loro casinò di bonus e invito a giocare e ovviamente ho perso il controllo per via della mia

 patologia del gioco compulsivo e ho versato e perso euro 1406,00 euro in questi giorni!

Ho chiesto a loro il motivo dell apertura del mio conto aitoescluso senza ricevere alcuna risposta o considerazione (ho gli screenshot delle chat).

Quindi ho richiesto con estrema urgenza in data di oggi nuovamente la chiusura immediata definitiva del mio account per problemi di gioco compulsivo e ho chiesto la restituzione del mio deposito perchè non dovrei ricevere piu email ed sms promozionali e non dovrei nemmeno poter accedere e poter effettuare depositi sullo stesso

 conto che ho chiuso ben 2 volte !

Il casino non ha rispettato l’impegno del gioco responsabile e non mi ha tutelato come giocatore causandomi seri danni di natura finanziaria e di salute e pertanto è tenuto a restituire il mio deposito e, una volta per tutte, inserire il mio nome nella lista

 di account chiusi definitivamente, seguendo l’esempio di altri casinò piu seri e onesti. 

Faccio anche nota che mi sono autoesclusa da tutti i casinò on line immaginabili e possibili , ho fatto l’auto esclusione anche tramite il sito AAMS da parecchi anni.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Roby Casino. We are sorry about the recent development.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you asked the casino to refund due to failed player protection? With what result?
• Could you please specify when you were active in the casino? When was your account reopened?
• Is your player's account already closed?
• Would you be able to share with me any responses you received from the casino as evidence of the incident?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas