Rolletto Casino - Le vincite del giocatore sono state confiscate.

Hello i have an account with rolletto, i verified my account i even waited 14 days for a video verification, what i passed after that i waited 4 days for the withdraw (3 days the maximum) but it never came and when i asked them they said i violated some rules and they get rid all of my winnings...

They did not gave me any clear evidence or clarification, i have only 1 account and i used mainly mobile internet (except when i travelled to egypt for vacation and i used wifi)

I also played everything

So i dont know what is going on, please help me, thank you very much

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Rolletto Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Sport and some slot

Yeah, some of it, about 800 euro

Thanks for your reply.

Could you please specify which bonus you activated and played? Share a link, a screenshot, or a detailed description of the bonus.

Have you successfully completed the wagering of the bonus?

Post the information here or send it to my email at [email protected]

This is the bonus, i wagered it, but i cant show more becuase i cant login to my accountThis was a special bonus for me

Dear Vivienpodruzsik,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Hello Vivienpodruzsik,

I'm Michal, and I have taken over this complaint. I have reviewed this case, and I will reach out to the casino to gain further insight into this issue and to explore how I might be able to assist.

I would like to invite Rolletto Casino to join the conversation.

Dear Rolletto Casino,

Kindly provide me with any evidence supporting the alleged violations of your terms and conditions, of which the player is being accused. You can send the information and evidence to me at [email protected] for an independent review.

Thank you in advance.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Vivienpodruzsik,

I wanted to give you a brief update. I have received a contact for the appropriate person who should be able to assist us with this issue.

As our aim is consistently to achieve clarification or resolution for each case instead of allowing it to remain unresolved, I will be extending the deadline by an additional 3 days.

I sincerely hope we will see some positive progress shortly.