Rollino Casino - Il giocatore non ha ancora incassato le vincite.

Hi, I deposited 100 euros on this site. They gave me a 50 euro sports bonus and with this I won 250 euros which became real. I withdrew but they told me that the card had to be verified. I sent all the documents but they disappeared. They no longer respond to emails. The responsible service is absent. The chat tells me to wait but there is never an answer. The site in question is https://rollino.pro/it-sm/sport?bt-path=%2Flive. I would like to have my due amount. What do you recommend?

salve ho versato 100 euro su questo sito mi hanno dato un bonus sport 50 euro e con questo ho vinto 250 euro che sono diventati reali ho prelevato ma mi dicevano che bisognava verificare la carta ho mandato tutti i documenti ma sono spariti non rispondono più alle mail il servizio preposto si assenta la chat mi dice di aspettare ma non c'è mai risposta il sito in questione e https://rollino.pro/it-sm/sport?bt-path=%2Flive vorrei avere il mio dovuto cosa mi consigliate?

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear marlone79,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I sent all the card details for verification but they disappeared. It's not normal to play with many betting sites but this has never happened to me. Can you help me?

Io ho mandato tutti i dati della carta per verifica ma loro sono spariti non e normale gioco con molti siti di scommesse ma questa cosa non mi e mai capitata potete aiutarmi?

Dear marlone79,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear marlone79,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru