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Initially i won $4000 and attempted to withdraw the funds, this was rejected stating

According to our rules:

• The maximum win from free spins is limited to 50 EUR/USD, 75 CAD/AUD/NZD, or the equivalent in other currencies.

• The maximum withdrawal from a cash bonus is limited to x10 the bonus amount, unless explicitly stated otherwise in the specific promotion.

As a gesture of good will they offered $2000 and i decided to withdraw $1500 via bank transfer but the rejected it and went on to say it was a bank issue, i redid the details only for it to be rejected again. I then changed to withdraw to card only to have that rejected hours later. When i contacted support the said i have to use bank transfer even though i had previously used withdraw to card. Re did the account details and it was again rejected. Total of 5 rejections with no contact to advise it had been or why. I had to contact support each time to get answers.

This went on from 18 Apr 2026, 04:05am to 19 Apr 2026, 15:39pm, being an idiot and frustrated i ended up betting and loosing the full amount.

On Monday when i should have received my Cashback, i received no cashback on the $1175 i deposited, initially stating because i made multiple withdrawals. I made no withdrawals because they were rejected every time.

I've asked them to escalate but they do not respond to emails and online support are no help.

I have further support chats but could only attached these ones due to exceeding maximum allowed

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Dear bobajobr81,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hi

Sorry i i no longer have funds to withdraw . Over the day and a half of back and forth trying to with draw the funds i re bet them, idiot i know. Why would they refuse to withdraw via card like i had previously and ask me to withdraw by bank only to then say that failed?

I deposited over $1100 and withdrew nothing due to the run around and now they are refusing to pay my cashback i would usually refuse and will not answer question around it.

Any advise would be greatly appreciated.

Dear bobajobr81,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear bobajobr81,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru