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I won 2500 euros on January 5, 2026... 1500 euros have been paid out or are under review since then, and the other 1000 are still in the gaming account.

I've contacted the casino via live chat several times, and they say the same thing every day... that I don't need to worry, everything is okay, and I'll get the money soon.

After 3 weeks, they finally got around to verifying my account… I sent them everything twice by email and once by uploading it to my profile!

Since then, only my identity has been confirmed.

Everything else is still on hold!

Ich habe am 5.1.26 , 2500euro gewonnen… 1500 Euro sind seit dem in der Auszahlung bzw. in Prüfung und die anderen 1000 stehen noch auf dem Spielkonto .

ich habe das Casino über den Live Chat schon öfters kontaktiert , und sie sagen jeden Tag das gleiche …. Das ich mit keine Sorgen machen muss alles ist ok und das Geld bekomme ich bald .

Nach 3 Wochen kamen sie dann doch mit Verifizierung um die Ecke …. Habe ihnen alles geschickt 2 mal per e Mail und 1 mal alles im Profil hochgeladen!

seit dem ist nur meine Identität bestätigt .

alles andere ist immer noch in der Warteschlage !

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Dear Kevin1987AK,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Do I understand correctly that you have already received a payment of €1500?
• Are there any documents in your account that are currently pending verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

No, I haven't received a payment yet.

I can only make payments in increments of 500 euros.

I currently have 3 payout requests pending.

So, a total of €1500. The other €1000 is currently still in the player account because I can only request it again once the €1500 has been paid out. No, I didn't have an active bonus.

Nein ich habe noch keine Auszahlung erhalten .

Ich kann ja immer nur in 500 Euro Schritten auszahlen.

Habe jetzt 3 Auszahlungsanträge laufen .

Also insgesamt 1500 Euro .Die anderen 1000 Euro stehen aktuell noch auf dem Spielerkonto da ich erst , wenn die 1500 ausgezahlt wurde wieder beantragen kann. Nein hatte keinen Aktiven Bonus

The casino requested verification from me on February 3rd. I then uploaded all the necessary documents to them via email and also on the casino website. My identity was confirmed, but nothing else was!

Das Casino hat am 3.2 eine Verifizierung von mir gewollt , Habe dann ihnen per E-Mail und auch auf der Casino Seite alle Dokumente hochgeladen . Meine Identität wurde bestätigt alles andere nicht !

Dear Kevin1987AK,

Thank you very much for your reply. Has the casino indicated that there might be a problem with approving specific documents? Additionally, have you received any communication indicating the status of your latest document submission?

Thank you in advance for your response.

Dear Kevin1987AK,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru