Roobet Casino - Il giocatore dichiara che il pagamento è in ritardo.

i won a significant amount playing on roobet.com, i did a $40,000 super bonus buy on the slot Sweet Bonanza 2500 and won $265,890. right after winning that much i went ahead and did a $175,000 withdraw, which after 1 hour of manual review went through just fine. Then i did another withdraw of $20,000 and again it had to go through manual review, which it did. now as its under manual review its been about at least 8-10 hours and i had not received my withdrawal and instead the withdrawal said "cancelled" and the funds were taken out of my account balance.

i kept on trying to contact live chat support and all they would tell me is, "this is has been sent to the relevant team and will reach out to you in 24 hours or sooner".

now the 24 hours is up i still hadn't gotten a reply and all they would do is keep closing out my live chat support ticket and saying the exact same thing.

and now 48 hours has been passed, the "relevant team" is saying that my funds or the $20,000 withdrawal was a technical error and have completed taken the funds out of my balance and will not give it back even though the $265,890 win is on the last 7 days biggest wins.

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Dear okowl093,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

they have cancelled the withdrawal entirely and have taken the money from me and will not give it back to me because of a "technical error" but all the funds i withdrew were from the $265,890 winnings.