Royal Sea Casino - La richiesta di chiusura dell'account del giocatore viene ignorata.

The casino won't close my account even though I've mentioned multiple times that I have a gambling addiction!!!

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Dear Christoph90,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. I have read the casino's Responsible Gaming policy and this is what I have found:

3.3. Permanent self-exclusion - this option will permanently close your account without the possibility of creating new accounts in the future, with the balance of your account being returned to you, provided that all other provisions of the Terms and Conditions are met.

Have you reached out via email or live chat with the request to close your account due to gambling addiction?

Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?

Additionally, could you please attach your communication with the casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Attila

Dear Christoph90,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.