Royspins Casino - Il deposito del giocatore è in ritardo.

On April 1st I made a deposit by transfer and as of today it is not in my balance. Now they are asking me to wait three more days. I request that they return it to me; I no longer want to gamble.

El 1 abril hice un deposito por transferencia y a la fecha de hoy no esta en mi saldo ahira me piden tres dias mas de espera ya solicito que me lo devuelvan ya no quiero apostar.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it's a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I'm sorry that we couldn't be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Attila

I am not a Zengo payment provider; my money has left my account and is in the cloud.

Let's not start with the idea that I'm the one who has to talk to whoever my bank told me they've given me the money; here's the proof.

Yo no zengo proveedor de pago mi dinero ha salido de mi cuenta y esta en la nube

No empecemos que tengo que ser yo el.que tienen que hablar con no se quien mi.banco me ha dicho.que ha dalifo el dinero, ahí tienen e l justificantes

They want to leave it open for a month and I can't wait a month for my money back.

Un.mes quieren dejarla abierta y no puedo esperar un mes a que me devuelvan mi dinero

I'll be without my money for a month and then they'll force me to play.

Vamos un mes me quedo sin mi dinero un mes y luego me obligarán a juga

Dear jotam1976,

Thank you very much for your reply. I'm afraid I will need more information regarding your problem. Could you please elaborate? Are you experiencing issues with a deposit that was not credited to your casino account?

Thank you in advance for your response.

Best regards,

Attila

The problem is that I've been waiting since April 1st for a deposit I made on April 21st, and it still hasn't arrived. Twenty days later, it's still not there.

El problema es que desde el 1 de abril estoy esperando.un ingreso de un depósito que hice y a 21 de abril 20 dias después no esta

Thank you for your reply. Could you please forward your communication with the casino in relation to this issue? You can reach me via email at [email protected], or you can post screenshots here.

Thank you for your patience and cooperation.