Speedy Casino - L'account del giocatore è stato chiuso e i prelievi sono ritardati.

Same problem as with PAF. I can't get my money out. I've sent in income verification which they refuse to respond to. They've closed my gaming account so I can't log in to their site.

Samma problem som hos PAF . Jag får inte ut mina pengar. Har skickat in inkomstverifering som dom vägrar svara på. Dom har stängt mitt spelkonto så kan inte logga in på deras sida .

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have all of your identity documents been approved by the casino, with the exception of the source of funds verification?
• Which payment methods did you use to deposit money into this casino?
• Which documents did you submit to the casino as proof of your source of income?
• When was the last time the casino contacted you regarding the verification of your account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

No other documents have been required. I have deposited via Trustly and Swish, I don't remember exactly which one I used last time, but I have only used the two. I have sent in bank statements for a few months back, explained that my income consists of salary and gambling winnings, which is also shown on the bank statement. The casino has not contacted me at all, but I contacted them when my money that I requested did not arrive and then they said that I should verify the source of income, which I did, and since then I have not heard a word and this was the end of December, and the support refuses to talk to me but refers to the security department and that I should email them and they do not answer by email.

Inga andra dokument har krävts . Jag har satt in via trustly och Swish minns inte exakt vilket av dom jag använde på sista men dom två har jag bara använt. Jag har skickat in kontoutdrag för några månader bakåt , förklarat att min inkomst består av lön och spelvinster vilket oxå framkommer på kontoutdraget . Casinot har inte kontaktat mig överhuvudtaget utan JAG kontakta dom när inte mina pengar som jag begärde kom o då sa dom att jag skulle verifera inkomstkälla vilket jag gjorde och sedan dess har jag inte hört ett ord o detta var slutet av dec , o supporten vägrar prata med mig utan hänvisar till säkerhetsavdelning o att jag ska maila dom o på Mail svarar dom inte .

Hello Sbro8787,

We would like to update you that due to Veronika, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Veronika has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Veronika will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Please forward me the documents you sent to the casino for verification that have not been reviewed yet at [email protected]. Kindly include the most recent communication between you and customer support that could be relevant to the investigation of your complaint. Thank you for your cooperation.

I have sent them to you in my second case because it is the same document on both.

Jag har skickat dom till dig i mitt andra ärende eftersom det är samma dokument på båda

Dear Sbro8787

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Samuel ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Dear Sbro8787,

It’s nice to e-meet you. My name is Samuel, and I’ll be assisting you with your complaint from now on.

If there are any updates or new details since your last message, please share them with me.

As part of our standard procedure, I’m also inviting a representative from Speedy Casino to join this conversation. Their input should help us move the case forward more efficiently.

Dear Speedy Casino,

Please provide detailed information regarding the player’s issue. In particular, we need clarification on the reasons for the delay in the player’s withdrawal due to pending verification.

Thank you for your cooperation and a timely response.

Best regards,

Samuel

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.