Spinanga Casino - I prelievi dei giocatori sono ritardati.

Hello, I am writing to inform you that I requested 3 withdrawals of 500 euros on Spinanga, one on January 25th, one on the 26th and one on the 27th. To date, I have received neither acceptance of the withdrawal nor any money, having won a large sum. I had planned to withdraw this money within a maximum of a month given that the previous withdrawal requests were accepted and paid "immediately" in exactly 6/7 working days and I received the confirmation after 4 days and two days later I already had the money in the account. I have already withdrawn another 4/5 times before making this new withdrawal on January 25th... I wrote to the email address indicated on the site to be able to speak with the operators asking for clarifications as to why my withdrawal was still there without any response. I attach the response below with a photo. Help me please, thank you very much.

Salve vi scrivo per comunicare che ho chiesto 3 prelievi da 500 euro su Spinanga uno il 25 gennaio uno il 26 e uno il 27 ad oggi non ho ricevuto né accettazione del prelievo né tanto meno soldi avendo vinto una bella cifra avevo contato di togliere questi soldi in un mese massimo dato che le precedenti richieste di prelievo sono state accettate e pagate "subito " in esattamente 6/7 giorni lavorativi e la conferma la ricevevo dopo 4 giorni e due giorni dopo avevo già i soldi nel conto ho già prelevato altre 4 /5 volte prima di effettuare questo nuovo prelievo il 25 gennaio … ho scritto alla mail che è indicata nel sito per poter parlare con gli operatori chiedendo delucidazioni del perché il mio prelievo fosse ancora lì senza nessun riscontro a la risposta la allego sotto con una foto aiutatemi per favore grazie mille

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play to accumulate your most recent winnings?
• Did you accumulate these winnings with or without a bonus? If you played with a bonus, kindly send me a screenshot or a link to it.
• Have you selected the same payment method for these withdrawal requests as you have successfully used in the past?
• When was the last time you communicated with customer support regarding the delay in processing your payments?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika