Spinanga Casino - I prelievi dei giocatori vengono ripetutamente ritardati.

I won a significant amount of money and once I started to legitimately request my money they suddenly downgraded me from VIP level 4 to level 1, limiting my withdrawal amounts and consequently having to wait 10-15-20 days, as in this case, to get €1,500 (3 withdrawals of €500, the maximum they allow me now).

Now I find myself having been unable to receive my money, which I won legally and regularly, for three months, nor receiving automated responses either in chat or via email.

I think their "trick" is to stall to make the customer replay.

I would like to point out that since January 26, 2026, I have not received any specific date on my pending withdrawals. I have now been waiting for a tranche for more than 15 days.

I don't feel protected by anyone at all and I don't know what to do. I just want my money back, which would be very useful!

Thank you in advance

Ho vinto una cifra importante e una volta che ho iniziato a richiedere in modo lecito i miei soldi mi hanno abbassato improvvisamente da vip livello 4 a livello 1, limitandomi i gli importi dei prelievi e di conseguenza attese di 10-15-20 giorni come in questo caso per avere 1500€(3 prelievi da 500€, il massimo che ora mi concedono)

Ora mi ritrovo che da tre mesi non riesco ad avere i miei soldi, vinti in modo regolare e legale e ad avere risposte automatizzate sia in chat che via mail.

credo che il loro "trucchetto" sia temporeggiare per fare rigiocare il cliente.

specifico che dal 26-01-2026 non ho ricevuto nessuna data precisa sui miei prelievi in sospeso, ormai attendo una tranche da più di 15 giorni.

non mi sento minimamente tutelato da nessuno e non so come muovermi, vorrei solo i miei soldi che mi farebbero molto comodo!!

vi ringrazio in anticipo

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• What types of games did you play to accumulate your winnings?
• Did you accumulate your winnings with or without a bonus?
• What explanation did you receive from Customer Support regarding the delay to the processing of your payments?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika