Spinbara Casino - L'account del giocatore è stato chiuso, ma i fondi vengono ancora accreditati.

I requested self-exclusion due to gambling addiction on June 8th, to which they replied asking if I wanted just a temporary break (which I consider illegal). I responded that I wanted a complete account closure. Finally, on the 9th, they asked me to confirm again that I wanted to close the account, which I did. Then they replied saying that my account was already closed. To my surprise, they continued sending me emails, both from VIP and regular accounts, and added €50 to my account balance without my request. One thing led to another, and it has resulted in even greater losses. I want my account closed and my money refunded.

Pedi la autoexclusion oor adicion al juego el 8 de junio a lo que me contestaron si quería darme solo un respiro (cosa que considero ilegal) . Yo conteste que quería el cierre total. Finalmente el día 9 me hacen confirmar de nuevo que quería cerrar la cuenta y así lo hago. Luego me responden diciendo que mi cuneta ya estaba cerrada. Cual es mi sorpresa? Que me siguen enviando correos tanto desde VIP como desde el normal y e ponen 50€ en la cuenta de saldo sin que yo lo pida. Una cosa lleva a la otra y me ha supuesto muchas más pérdidas. Quiero que me cierre la cuenta y devuelvan el dinero.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spinbara Casino.

Please allow me to ask you a few questions so we can better determine how to assist you.

• Is your account currently accessible to you?
• When was the last time the casino allowed you to deposit?
• Has the casino responded to your refund request already? What did the casino reply?

IIn the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas