SpinBetter Casino - Il ritiro del giocatore è ritardato a causa di problemi di identificazione.

I won in spin better 605 I would like to withdraw them I sent the document and answered the questions as requested but I am told that they were unable to identify me

no one answers me

Help me

ho vinto in spin better 605 vorrei ritirarli ho mandato documento e risposto alle domande come richiesto ma mi viene detto che non sono riusciti a identiticarmi

nessuno mi risponde

aiutatemi

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Dear rodman96, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process. 

Could you please advise which documents you have already provided and when exactly did you send the last one? Have you provided all the required documents as soon as possible and in the correct format? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply. 

Best regards, 

Attila