Spinit Casino - L'account del giocatore è stato nuovamente chiuso.

On 17.9.2025 I asked this spinit casino to close my account due to my serious gambling addiction. Now, however, they advertised their site to me and I was able to play and of course that led to difficulties and losses and resentment. I have the emails when they closed the account. Now they have closed my account again but I asked them to return my deposit because I feel that they took advantage of my addiction and reopened my account even though it should have been closed. If you could help me with this matter

Olen 17.9.2025 pyytänyt tätä spinit casinoa sulkemaan tilini johtuen vakavasta peliriippuvuudestani. Nyt kuitenkin he mainostivat minulle sivustoansa ja pääsinkin pelaamaan ja siitä tietysti tuli hankaluuksia ja tappiota sekä mielipahaa. Minulla on sähköpostit tallessa kun tilin sulkivat. Nytkin he ovat sulkeneet tilini uudelleen mutta pyysin heitä palauttamaan talletukseni koska koen, että he käyttivät hyväksensä riippuvuuttani ja avasivat tilini uudelleen vaikka sen piti olla suljettuna. Jos tässä asiassa voisitte minua auttaa

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Dear piippanen,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spinit Casino.

Based on what you’ve shared, the key point will be to determine whether the account closure for gambling addiction was properly enforced and what exactly happened afterward.

In order for us to proceed, I would like to kindly ask you to clarify a few important details:

• Could you please forward me the original self-exclusion request you sent to Spinit Casino back in 2025, along with the casino's response and confirmation of account closure? My email address is [email protected].
• Were you able to log into the same account, or did you create a new account afterward?
• When was the account closed in 2025, and was it reopened?

These details will help us understand whether there was a failure in enforcing responsible gambling measures or if there were any other factors involved.

Your cooperation in providing these details will help us investigate and work towards a resolution.

Thank you in advance for your reply.

Best regards,

Jean

I was able to log in to the same account and on September 17, 2025 the account was closed. I will send you proof of this.

Samalle tilille pääsin kirjautumaan ja 17.9.2025 tili suljettiin lähetän tästä todisteet sinulle

Thank you for forwarding the emails.

I have received the emails dated June 17, 2026, in which you followed up on account closure request ticket #35280182, and June 18, 2026, in which the casino confirmed the closure of your account.

To properly assess your complaint, could you please also forward the initial email that started this account closure request? It is important for us to review the reason you provided when requesting the closure.

Additionally, you stated that your account had originally been closed on September 17, 2025, due to a gambling addiction, but that the casino later allowed you to access the same account again. If so, please also send the original self-exclusion request from September 2025, together with the casino's response and confirmation of the account closure.

You can send these documents to [email protected].

These records are essential for determining whether the casino fulfilled its responsible gambling obligations and for allowing us to continue our investigation.

Thank you in advance for your cooperation.