Spinmama Casino - Il giocatore chiede il rimborso dei depositi persi.

Hello, I have a question. If I'm registered on the General Registry of Gambling Prohibitions, Spinmama Casino allowed me to open a gambling account since I'm a gambling addict. I've tried to open accounts at other casinos and they automatically restricted my access when I entered my details. I wanted to know if I can recover some of the money I deposited and lost at that casino. Thank you.

Hola,tengo una pregunta, si estoy registrado en el registro General de interdicciones de acceso al juego el casino spinmama tenía permitido en dejame abrir una cuenta de juego ya que soy un adicto al juego, he intentado abrir cuenta en otros casinos y automáticamente me han restringido el acceso al introducir mis datos,y quería saber si puedo recuperar parte del dinero depositado y perdido en ese casino.gracias

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spinmama Casino.

Please allow me to ask you a few questions so we can better determine how to assist you.

• Is your account currently accessible to you?
• Could you please share the communication in which you informed the casino about your gambling issues? Please share the information with timestamps if available, to my email at [email protected]
• When was the last time the casino allowed you to deposit?

If your account is currently not blocked, as the next step, I recommend you send a new self-exclusion request via email: [email protected], and at the same time, include me in the copy of the email at [email protected]

When applying for self-exclusion, clearly state the reason for deactivating your account and specify the period. Additionally, the email subject should be marked and easily recognizable, as the casino support receives many requests per day. If it is marked visibly, you will stand a better chance of having your request granted as soon as possible.

Example:

Email subject: Self-exclusion:

Player’s info:

First name:

Last name:

Date of birth:

Casino login:

Email address:

"Greetings Spinmama Casino Support,

I’m writing to inform you that I wish to be immediately excluded from this casino and from receiving any gambling-related marketing material permanently.

The reason for my decision is that I am suffering from gambling problems.

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas