Stake Casino - L'account del giocatore è limitato.

Dear Casino Guru Team,

I kindly request your assistance regarding my Stake account.

I have fully cooperated with Stake's verification process and submitted every document they requested, including my payslip, bank statement, utility bill, and bank reference letter. Despite providing all of these documents, my account is still restricted. I am unable to withdraw my funds or play any games.

I have waited patiently and complied with every request, but the verification process has still not been completed. This situation has caused me significant inconvenience and frustration.

I respectfully ask you to contact Stake and request that they either:

- Complete my account verification and restore full access to my account, including withdrawal and gaming facilities, or

- Allow me to withdraw the funds currently held in my Stake account if they are unable to restore full access.

I would greatly appreciate your help in resolving this matter as soon as possible.

Thank you for your time and support.

Kind regards,

Mehedi H***

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• When exactly was your account closed, please?
• Do I understand correctly that you had $2947 (dispute value) in your casino account before you lost access to it?
• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Were your winnings accumulated while a bonus was active, or without an active bonus?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Dear Hassan2000786,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru