Star Casino IT - Le vincite del giocatore vengono ritardate.

Good morning, while I was playing a slot, the session was blocked with a win of €138.72. I am attaching a photo of the screen. Casino support has already reported the issue to the provider, but to this day I have not received my winnings in my gaming account.

Buongiorno mentre giocavo a una slot si è bloccata la sessione con una vincita di 138,72€ vi allego la foto dello screnn, l assistenza del casinô ha gia fatto una segnalazione al provider ma ancora ad oggi non ho ricevuto la mia vincita nel mio conto gioco

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Star Casino IT.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please specify when the incident with the game happened? (date and time)
• Is the result of the game round recorded in your game history?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas