TenoBet Casino - I prelievi dei giocatori sono ritardati.

I have made a total of €1370 in deposits, resulting in a total withdrawal of €2150, a profit of €780, and playing with the deposit bonus, meeting all the requirements. Four withdrawals are still "under review" since January 26th, the first two (€300-€300-€150-€1400). I have screenshots of all withdrawals and deposits, as well as the email they sent me from KYC confirming the full verification of my account. Fourteen days have passed since I initiated the withdrawal, and they keep telling me they regret the wait and will escalate the case to the appropriate department.

He hecho un total de 1370€ en depositos consiguiendo asi una retirada total de 2150€, 780€ de beneficio y jugando con bonus de deposito cumpliendo los requisitos en su totalidad, 4 retiradas aun "en revision" desde el 26 de enero las dos primeras (300-300-150-1400), tengo capturas de todos los retiros y depositos asi como el correo que me mandaron de KYC confirmando la verificacion total de mi cuenta, 14 dias han pasado desde que inicie el retiro y siguen diciendome que lamentan la espera que escalaran el caso al departamento correspondiente

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Do all your winnings come from the same deposit and bonus?

Thank you very much in advance for your reply.

Best regards,

Tomas

I haven't been able to make any successful withdrawals yet, but my account is verified through KYC, and the winnings are from several deposits totaling €1370.

No he logrado hacer ningun retiro exitoso aún pero tengo verificada mi cuenta por KYC, y las gamancias son de varios depositos que hacen un total de 1370€

My account has been closed without any explanation or reason.

Me han cerrado la cuenta sin ninguna explicacion ni motivo

I am sorry to hear about the recent development.

• Did the casino provide any explanation about the closure and withholding of your funds to you since your last post?
• What games did you play to accumulate your current balance in the casino? (slots, live/table games, betting on sports)

Please let me know. If there is any further communication between you and the casino, send it to my email at [email protected] for review.