The player from Germany has requested multiple times for his account to be blocked due to gambling addiction, yet he continues to deposit funds of 872 euros despite informing the casino. The casino has not acted on his requests, instead responding with bonus offers, and there has been no successful withdrawal. After intervention by the complaints team, the casino confirmed account closure, but refused to respond to questions regarding potential refund situation. The complaint has been closed as unresolved, since the casino has stopped responding, and the player has been advised to use responsible gambling tools to stay safe.
Il giocatore tedesco ha richiesto più volte il blocco del suo account a causa della dipendenza dal gioco d'azzardo, ma continua a depositare fondi per 872 euro nonostante abbia informato il casinò. Il casinò non ha dato seguito alle sue richieste, rispondendo invece con offerte bonus, e non è stato possibile effettuare prelievi.