Tykitys Casino - Il giocatore chiede il rimborso dopo la chiusura dell'account e le attività di marketing.

I have requested self-exclusion from Fruity Entertainment casinos starting on November 10th by closing my Kiekka.com account and later my Kaahaus.com account due to a gambling problem. After this, I received marketing communications from both casinos to join the same group's new casino Spinnaus. Having a gambling problem, I ended up opening an account and losing money. I requested the closure of the Spinnaus account on December 1st. After this, on December 18th, all three closed casinos sent me marketing to join the new casino Tykitys.com. Once again, I lost money, after which it took a week before I was able to close my account on Tykitys.com. None of these casinos have the responsible gambling tools in place.

According to the terms of the CGA, once a self-exclusion has been made, no marketing communications should be sent.

I have sent messages to all of these casinos, without receiving a response, several times since December 28th. I demand a refund of the deposits I made to Tykitys.com and Spinnaus.com, approximately 1000e.

Below is a picture of the tykitys.com offer from the casino Kaahaus, even though my account was closed due to a gambling problem.

Olen pyytänyt itsensä poissulkemista Fruity Enterntainmentin kasinoilta aloittaen 10. marraskuuta sulkemalla Kiekka.com -tilini ja myöhemmin Kaahaus.com -tilini peliongelmasta johtuen. Tämän jälkeen sain markkinointiviestintää molemmilta kasinoilta liittyä saman konsernin uuteen kasinoon Spinnaus. Peliongelmaisena päädyin avaamaan tilin ja häviämään rahaa. Pyysin Spimnaus tilin sulkua 1. joulukuuta. Tämän jälkeen minulle lähetettiin 18.12 kaikilta kolmelta suljetulta kasinolta minulle markkinointia liittyä uuteen kasinoon Tykitys.com . Jälleen kerran hävisin rahaa, jonka jälkeen kesti viikon ennen kuin sain suljettua tilini Tykitys.comiin. yhdelläkään näistä kasinoista ri ole vastuullisen pelaamisen työkalut kunnossa.

CGA:n ehtojen mukaan, kun on tehty itsesulku, ri markkinointiviestintää tulisi lähettää.

Olen laittanut viestiä kaikille näistä kasinoista, saamatta vastausta 28.12. alkaen useamman kerran. Vaadin palautusta Tykitys.com ja Spinnaus.com sivuille tekemistäni talletuksista,n.1000e.

Alla kuva tykitys.com tarjouksesta kasinolta Kaahaus, vaikka tilini oli suljettu peliongelman vuoksi.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please forward me the self-exclusion requests you sent to  Kiekka Casino, Kaahaus Casino, Spinnaus Casino, and Tykitys Casino, along with the casinos' responses? My email address is [email protected].
• Did you specify gambling addiction as your reason for the account closure request at all of these casinos?
• Have you tried unsubscribing from the promotional emails you keep receiving from these casinos?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika