Vavada Casino - Il conto del giocatore viene chiuso e le vincite confiscate.

Vavada Casino blocked my account and confiscated my winnings of $450 without good reason.

Casino: Vavada Casino

License: Curacao (OGL/2024/252/0153)

On March 10th and 11th, I deposited over $220 in total. I played as usual. I first played with my deposit for two hours, then lost and played with bonuses for the same amount of time on various slots. My total turnover exceeded $1,000. After another deposit, I won a little and successfully withdrew $100 (processing took about 10 hours). After making an additional deposit, playing for two hours, and winning, I requested a withdrawal of $450.

A few hours later, my account was blocked and my winnings confiscated. Customer support mentioned a "cumulative strategy," but there's no such rule in Vavada's Terms and Conditions (Bonus Terms, General Terms, Fraud and Abuse). There's no ban on progressive jackpot slots, no restrictions on playstyle, and no maximum bet amount. I don't understand what I'm being accused of; I was just playing.

I believe this is an unfair confiscation that has no legal basis in their own rules.

Please help me unblock my account

Pay out winnings of $450

Provide a precise description of the rule violation (with a link to the terms and conditions)

Thank you

Казино Vavada заблокировало мой аккаунт и конфисковало выигрыш в размере 450 долларов без уважительной причины.

Казино: Vavada Casino

Лицензия: Кюрасао (OGL/2024/252/0153)

10 и 11 марта Я внес депозиты на общую сумму более 220 долларов США. Играла как обычно . Сначала играл на депозит в течение 2 часов, после проигрыша столько же играл на бонусы, в разные слоты . Общий оборот превысил 1000 долларов. после очередного пополнения я немного выиграл и успешно вывел 100 долларов (обработка заняла около 10 часов). После дополнительного депозита , игры в течение 2 часов, и выигрыша я запросила вывод 450 долларов.

Через несколько часов мой аккаунт был заблокирован, а выигрыш конфискован. Служба поддержки упомянула «накопительную стратегию», но такого правила нет в Условиях и положениях Vavada (Условия бонусов, Общие условия, Мошенничество и злоупотребления). Нет запрета на слоты с прогрессивным джекпотом, нет ограничений на стиль игры, нет максимальной суммы ставки. Мне не понятно в чем меня обвиняют, я просто играл

Я считаю, что это несправедливая конфискация, не имеющая законного основания в их собственных правилах.

Прошу помочь Разблокировать мой аккаунт

Выплатить выигрыш в размере 450 долларов США

Предоставить точное описание нарушения правил (со ссылкой на пункт условий и положений)

Спасибо

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Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the issue you’re experiencing. To better understand your situation, please allow me to ask you a few questions:

• Could you please send me a link or a screenshot of the bonus you activated and played with?
• What types of games did you play while the bonus was active? Did you mainly play one game, or did you switch between multiple games?
• Kindly describe your gaming style in more detail (for example, bet sizes, frequency of play, or any noticeable changes during the bonus play).
• Have you successfully completed the full KYC verification at this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Attila

Hello, this is a deposit bonus for the first deposit. There is no link, the account is blocked.

I lost my deposit, I played different games with the bonus, there were about 15 of them, in all the games the value of the deposit was approximately equal, in some it might be a little more

I usually played, bet sizes from 0.4 to 3 bucks, looking for what amount would give a return

This casino does not require verification.

Здравствуйте, это депозитный бонус на первое пополнение. ссылки нет, аккаунт заблокирован

депозит я проиграл, на бонус играл в разные игры, их было шт 15, в овсе игры примерно равноценно от депозита, в некоторые может быть чуть больше

Играл обычно, размеры ставок от 0.4 до 3 баксов, искал на какой сумме будет отдача

Это казино не требует верификации

Hello, why are you silent?

Здравствуйте, почему вы молчите?

Dear Player,

We have received a detailed response from Vavada Casino regarding your complaint. The casino has provided us with evidence, which confirms that your account was closed due to a violation of their terms and conditions, especially section 15 regarding promotional abuse. The evidence confirms that you have used a strategy involving delaying game rounds, which Casino Guru considers unfair.

We therefore consider the matter closed and I will have to regrettably reject your complaint. I understand this is not the outcome you were hoping for, but the evidence is indisputable. Thank you for your understanding, and I’m sorry I couldn’t provide a more favorable resolution in this instance. If you encounter any other issues with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here to assist you

Best regards,

Attila