Vavada Casino - L'account del giocatore è stato chiuso.

Hello, Vavada Casino blocked my account without explanation. I only deposited once, played roulette and slots, and didn't receive a bonus. I'm being accused of using prohibited methods. But I still don't understand what this means; the casino rules don't mention any such schemes, and I didn't do anything unusual with my account. I ask for help with this issue.

Здравствуйте , вавада казино заблокировало аккаунт без объяснения причин. Я делал пополнение всего раз, играл в рулетку и слоты, без бонуса. Меня обвиняют в том что я использовал запрещенные схемы. Но я так и не понял что это значит, в правилах казино нет упоминаний ни о каких таких схемах вообще, и ничего необычного я не делал на аккунте. Прошу посодейстовать в данной проблеме

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear andry7678,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Did you pass the verification before you lost access to the account?
• Do you have a record of your transaction history, including your deposit details?
• Are there any other relevant details about your gameplay that you think could be important to this situation?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra