Vegas Hero Casino - Il giocatore ritiene che il prelievo richiesto sia in ritardo.

I had already requested a withdrawal about 20 days ago and cancelled it by mistake. Even though the withdrawal page says "cancel" to receive the money immediately, it's clear from this that the casino is dishonest. I've also read your complaints about this casino. It's clear that it's a scam. I have screenshots where I can show you. I sent an email today saying that if you don't pay, I'll report you to the relevant authorities. If this casino doesn't pay, it should be banned from all online sources, and you should report it as the worst possible example of a scam.

Avevo già chiesto un prelievo circa 20 giorni fa e lo ho annullato io per errore. Anche se nella pagina del prelievo c’è scritto annulla per ricevere immediatamente il denaro. È già da qui si capisce che il casinò e disonesto. Ho letto anche i vostri reclami sempre relativi a questo casinò. Si capisce benissimo che è un casinò truffa. Ho dei screenshot dove posso farvi vedere questo. Ho inviato e-mail oggi dicendo che se non pagate vi denuncio all’autorita competente. Questo casinò se non paga deve essere cancellato da ogni punto di vista su Internet e voi lo dovete segnalare come massimo della negatività

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Dear moicano13,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

It's not true that it takes weeks. In Italy, casinos pay immediately within 24 hours. You have to hurry. That is, if you can contact them. I have little patience, and a casino explicitly doesn't pay anyone and just collects. You need to blacklist it. I already said that I sent the casino an email stating that if they don't pay, they will be reported to the Italian and Maltese police, and that I will report it to the Maltese embassy. I await a response.

Non è vero che ci vogliono settimane in Italia i casinò pagano subito entro 24 ore dovete sollecitare. Sempre se riuscite a contattarli. Ho poca pazienza e un casinò espressamente che non paga a nessuno ed incassa e basta. Voi dovete inserirlo in una Black list. Ho già detto che come inviata mail al casinò che se non pagano saranno denunciati dalle autorità polizia italiana e maltese e che lo segnalerò all’ambasciata maltese. Attendo risposta

Dear moicano13,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Money received thanks

Soldi ricevuti grazie

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear moicano13,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila