Vera&John Casino JP - L'account del giocatore è stato chiuso e i fondi confiscati.

I made my first deposit and won about $7,000 playing games.

After that, I played around with the bonus purchase feature and my balance dropped to about $4,500, so I requested a withdrawal.

However, the withdrawal was not accepted for a while, and eventually I received an email saying that my funds had been confiscated and my account had been closed due to fraudulent play.

I don't understand what it means and I'm confused.

Even the deposit is not refunded.

Is this a scam casino?

Please investigate

初回入金でゲームを遊んで7000ドルほど獲得しました。

その後ボーナス購入機能などで遊んで4500ドルほどまで減ってしまったので出金申請をしました。

すると中々出金が受理されず、ついには不正プレイのため没収＆アカウント閉鎖だとメールが来ました。

意味がわからず、困っています。

入金分すら返金されません。

詐欺カジノでしょうか？

調査してください

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If anything seems suspicious, contact us directly.

Stay safe.

Dear shige,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?
• Did you receive any warnings or notifications regarding your gameplay before your account was closed?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra

I only played the slots.

I was told that account verification was required for withdrawals, so I submitted the necessary documents and completed identity verification.

When you deposit, a bonus is automatically awarded, but I remember winning with the cash portion without using the bonus.

No, that wasn't the case.

It was quickly confiscated and closed down.

スロットのみで遊びました。

出金にはアカウント検証が必須とのことだったので書類を提出し、本人確認を完了しました。

入金すると自動的にボーナスが付与されますが、ボーナスを利用せずにキャッシュ部分で勝利したと記憶してます。

いえ、それはありませんでした。

急に没収＆閉鎖されました。

Thank you for your reply and for providing the previous details, shige.

• Could you plese clarify when you requested withdrawal and your account was blocked?
• What was the reason provided in the email regarding the confiscation of your funds? Could you provide additional communication you had with the casino? This can include screenshots, emails, or chat records. You can send me all the documents to: [email protected] or post your screenshots to the thread.

Thank you again for your cooperation.

The withdrawal request is for 12/6.

The withdrawal request was cancelled and the account was blocked on 12/31.

The email has been forwarded. Please confirm.

出金リクエストは12/6です。

出金リクエストがキャンセルされ、アカウントがブロックされたのは12/31です。

メールを転送しました。確認お願いします

Thank you for your reply and for providing the previous evidence, shige.

Could you provide any additional communication you had with the casino? This can include screenshots, emails, or chat records. You can send me all the documents to: [email protected] or post your screenshots to the thread.

Thank you again for your cooperation.

Dear shige,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.