Verde Casino - Il prelievo da parte del giocatore è limitato esclusivamente alla carta Visa.

I can't withdraw money to my Visa card, there are other withdrawal options, for example a bitcoin card, etc., and I only have Visa.

nu pot retrage banii pe cardul meu Visa,sunt alte opțiuni de retragere exemplu card bitcoin etc iar eu nu am decât Visa.

Dear Gianina67,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with Verde Casino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• Have you passed the KYC verification process?
• Have you had any successful withdrawals with this casino?
• Have you used a Visa card to make a deposit at this casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

Hello, I have deposited money several times from my Visa card and played, but only yesterday for the first time I wanted to withdraw my money and it was not possible. I remind you that I do not have active bonuses and yes the verification was done from the very beginning.

This experience is unpleasant for me and on top of that, the people at Verde Casino Chat keep telling me to find another card(?????) to use for withdrawal.....It's a bit frustrating...maybe we can find a possible solution together. Thank you.

bună ziua , am depus bani de câteva ori de pe cardul mei Visa și am jucat,dar abia ieri pentru prima dată am vrut să îmi retrag banii și nu s-a putut. Va reamintesc că nu am bonusuri active și da verificarea a fost făcută încă de la bun început.

Pentru mine este neplăcută această experiență și în plus de asta ,cei de la Chat-ul Verde Casino îmi repeta întruna sa găsesc un alt card(?????) pe care sa îl folosesc la retragere.....E cam frustrant...poate reușim împreună să găsim o soluție posibilM.Mulțumesc

Dear Gianina67

Can you please provide a screenshot of the cashier?

Is there a bank transfer missing?

Thank you for your cooperation!

Regards

Dear Gianina67

We can briefly see that the option of withdrawal is available to you. But the minimum withdrawal amount is 150 lei.

By some unknown to us reason, you made two deposits, did not play and want to withdraw the funds. According to T&Cs of the casino, this violates the AML policy. Each deposit must be wagered at least 2 times:

"8.11.6. if the turnover amount is 2 (two) times less than the deposit, the Company reserves the right to withhold 20% of withdrawal in order to cover payment expenses."

Hope this clarifies

Regards

b one, yes I made two deposits because the first time I wanted to withdraw my money, I did not meet the minimum amount of 150 lei, with the guidance of the one from the Verde Casino chat I deposited money up to the amount of 150 lei so that I could withdraw, that's why another deposit appears... unfortunately she did not explain the withdrawal condition to me. Thank you for the explanations.

G****** T****

b una, da am efectuat două depuneri deoarece prima dată când am vrut să îmi retrag banii, nu indeplineam suma minima de 150 lei,la îndrumarea celei de la chat-ul Verde Casino am mai depus bani pana la suma de 150 lei ca să pot retrage,de aceea mai apare încă o depunere....din păcate nu mi-a explicat condiția de retragere.Multumesc pentru explicații.

G****** T****

Hi, I tried to withdraw again and it wasn't possible, that's why I kept playing until I ran out of money...

I gave him Verde Casino as a gift.

G Tudor

bună,am mai încercat sa retrag și nu s-a putut , de aceea am jucat în continuare până am epuizat toți banii...

I-am făcut cadou Verde Casino

G Tudor

Dear Gianina67,

thank you for your messages.

Thank you for raising this concern. As Verde Casino has clarified, the required wagering of deposited funds is a standard anti-money laundering procedure within the industry. We acknowledge that this process may not have been sufficiently clear in the past, and we appreciate you bringing it to our attention. We hope this explanation clarifies the withdrawal process. We are now closing this matter. Please do not hesitate to contact us if you require assistance with any online casino in the future. We are here to assist you.

All the best,

Katarina