Verde Casino - L'account del giocatore è chiuso.

I played, won a few thousand, submitted KYC, and had to submit further documents several times.

In the meantime, I continued playing and managed to win €10,000 before all KYC documents were approved.

I requested a withdrawal of €2500 four times. 24 hours later my account was blocked without reason.

Ich habe gespielt, hab ein paar Tausend gewonnen, KYC eingereichr und musste mehrfach dokumente weiter einreichen.

Zwischenzeitlich habe ich weiter gespielt und habe es geschafft 10.000€ zu erspielen bis alle KYC Dokumente genehmigt wurden.

habe 4x2500€ zur Auszahlung beantragt. 24h später war mein Konto Grundlos gesperrt.

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Were your winnings accumulated while a bonus was active, or without an active bonus?
• Can you please clarify when exactly your account was created and when it was closed?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina