Verde Casino - L'account del giocatore è stato chiuso dopo un tentativo di prelievo.

I basically deposited with a card in my name into a casino account in my brother's name, and they took the deposit with no problems.

Deposit of €10, I send KYC 2 weeks to approve, because the photo was not of good quality they say..

Then they approve, I make a withdrawal and they block my account, saying that I violated their casino's guidelines, they send me emails and they scammed me because I unintentionally replied "I accept", and they opened my account and then reset it.

It's not fair, they should have given me the money.

I didn't know you couldn't use someone else's card, but they took it for the deposit.

I'm posting a video link because it takes up more than 5MB.

https://streamable.com/4usui0

Praticamente ho depositato con carta a nome mio, su account casino a nome di mio fratello, il deposito se lo sono preso senza problemi.

Deposito di 10€, mando kyc 2 settimane per approvare, perché la foto non era di qualità dicono..

Poi approvano, faccio prelievo e mi bloccano account, dicendo che ho violato le linee guide del loro casino, mi mandano email e mi hanno truffato perché senza volerlo ho risposto si accetto, e mi hanno aperto account e azzerato conto.

Non è giusto, i soldi me li dovevano dare..

Io non sapevo che non si poteva usare carta di altri, però per il deposito se li sono presi..

Metto link video, perché si prende più di 5mb.

https://streamable.com/4usui0

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Paolo28,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the T&Cs, and this is what I found:

8.3. The Company does not accept 3rd party deposits, i.e. a friend, relative, partner, husband or wife. You must deposit from an account/system or credit card that is registered in your own name and ensure that your payment requisites are used for the deposits exceptionally to your own account. You must not use the payment details of third parties for the withdrawal of funds, as well as to provide your payment details for the withdrawal of funds from third party accounts. If we discover during our security checks a violation of this clause, all winnings at the Website will be forfeited and sent back to the Company, and the accounts will be blocked.

Furthermore, please check our Fair Gambling Codex for Players:

Payments For deposits and withdrawals, you should only use bank accounts and credit cards held in your own name. If you don't do this, you might get into trouble when trying to make a withdrawal. This rule is mostly in place to prevent credit card misuse and also because of international anti-money-laundering regulations.

Please understand that this rule has been breached. Some exceptions might be allowed by casinos when depositing or withdrawing funds using a joint card or this possibility is communicated beforehand. Technically it is very difficult to check who’s the owner of the payment method at the depositing stage. This can be checked only during account verification, which is usually done when a withdrawal is requested. Therefore, it is a player’s responsibility to use allowed payment methods only. If you’re not able to prove that you are a legitimate owner of the payment method and you haven’t received approval from the casino allowing you to use a third-party payment method, I’m afraid there’s not much we can do for you.

Thank you very much in advance for your reply and understanding.

Best regards,

Attila