Viking Luck Casino - Il giocatore non riesce ad accedere al proprio account.

Good evening,

The casino won't let me log into the site after I canceled my withdrawal request.

I had deposited €20 and played roulette legitimately.

Could you help me please?

I attach some images.

Thank you.

Buonasera,

il casino non mi fa più entrare nel sito, dopo aver annullato la richiesta di prelievo.

Avevo depositato 20€ e giocato legittimamente alla roulette.

Potreste aiutarmi per favore?

Allego qualche immagine.

Grazie.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Am I correct in understanding that you cancelled the withdrawal request yourself, rather than the casino cancelling it?
• Did you pass the full KYC verification, or at least submit any identity documents to this casino for verification?
• Have you contacted the casino customer support to ask why your account was blocked?
• Could you please specify which roulette game you played and which game provider it was from?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika