Viking Luck Casino - L'account del giocatore è stato sospeso.

Hi, I had a bad experience with this casino.

Last week I accumulated some nice winnings on the Hacksaw and Pragmatic slots, after a few days I requested the withdrawal of my winnings

But today unexpectedly my withdrawals were cancelled and my account was suspended.

I hope you can help me make sense of this mess, because I've already contacted them but they're currently ignoring my emails.

It's serious that they're holding my balance like this without explanation. If they no longer want me as a customer, that's their right, but they must first return my balance to me.

Thanks in advance

Salve, ho avuto una brutta esperienza con questo casino.

La scorsa settimana ho accumulato delle belle vincite sulle slot hacksaw e pragmatic, dopo qualche giorno ho richiesto il prelievo delle mie vincite

ma oggi inaspettatamente mi sono stati annullati i prelievi e il mio conto è stato sospeso.

Mi auguro che possiate aiutarmi a far ragionare questo casino, perché li ho già contattati ma al momento stanno ignorando le mie email.

E' grave che trattengano il mio saldo così senza spiegazioni, se non vogliono piu avermi come loro cliente è un loro diritto, ma devono prima restituirmi il mio saldo.

Grazie in anticipo

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Had you completed verification before you lost access to the account?
• Do I understand correctly that you had €650 (dispute value) in your casino account?
• Were your winnings accumulated while a bonus was active, or without an active bonus?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina