ViperWin Casino - Il giocatore non ha ancora incassato le vincite.

Dear Javiercadiz,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

I was told, as shown in the screenshot, that my account didn't need further verification. That the payment was on its way and my money would arrive shortly.

Me dijeron como enseño en captura que mi cuenta no necesitaba más verificación. Que el pago iba en camino y en breve come llegaría mi dinero

I sent all the documents, that is, I uploaded them and now today they tell me this and I can't upload any more documents, I sent it by email again, because they don't want to pay, they just put up obstacles and obstacles.

Mande todos los documentos es decir los subí y ahora hoy me pone esto y ya no se puede subir más documentos, lo he mandado por correo electrónico de nuevo, porque no quieren pagar, solo ponen trabas y trabas .

I'm tired and desperate with these people at the casino. I've already sent all the documents, and now it says this screenshot, which won't let me upload or do anything, even though I've already sent all the documents they asked for verification. And they just keep going around and around, obstructing the processing of three withdrawals totaling €14,000, plus €31,000 in my gaming account. I'm desperate, and what I want is my money and the end of this casino. Please help me.

Ya estoy cansado y desesperado de estas personas del casino. Ya mandé todos los documentos, ahora pone esto que muestro en captura que no deja subir ni hacer nada, cuando ya he mandado todos los documentos que ponían para verificar. Y solo hacen dar vueltas y vueltas y trabas para no procesar los tres retiros de un total 14000 euros más 31000 euros en la cuenta de juego. Ya estoy desesperado y lo que quiero es mi dinero y final en este casino. Ayudarme por favor.

Dear Javiercadiz,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Javiercadiz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Good afternoon. Everything's resolved. Thanks to Casino Guru.

Buenas tardes. Todo solucionado. Gracias a casino guru

Dear Javiercadiz,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Dominika

Casino.Guru