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I've had €3000 in my account for 14 days, but it only lets me withdraw €500 at a time, with a maximum of 3 transactions, so I only have €1500 available to withdraw. The requests have been pending for 14 days. I write to them every day by email and chat, and they always give me the same answer, stalling, saying they're going to pay me, that it's a delay in the financial system, and that I'll have it soon. But it's been 14 days and nothing.

Tengo 3000€ en la cuenta desde hace 14 días, solo me deja retirar de 500€ en 500€ y 3 máximas transacciones por lo que solo tengo disponible para retirar 1500€, las solicitudes llevan 14 días, les escribo todos los días por correo y por el chat, siempre me contestan lo mismo dando de largas de que me lo van a pagar, que es retraso del sistema financiero y que en poco lo tendré, pero ya van 14 días y nada

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Dear Colas10,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?
• What types of games did you play to accumulate your winnings?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika