Vipsta Casino - Il prelievo del giocatore è stato bloccato dal casinò.

Hello,

I deposited €20 at Vipsta, played, won €60 and immediately withdrew it.

Two weeks later, the money still hasn't arrived, and several conversations with customer support have only triggered a KYC check, for which I, of course, submitted everything.

Everything's normal in the everyday casino business. I'm familiar with it too.

But the money still didn't arrive.

Ultimately, in the next support call, it turned out that my account had been blocked for everything else "by decision of management".

I can still log in and deposit money, but I CANNOT withdraw it.

Of course, I don't want you chasing after my remaining €50, but rather issuing a warning because this is the first time in my five years of gambling that my winnings have actually not been paid out. (I gamble almost daily.)

I have accounts at almost all "Bonuscrab" casinos and withdrawals are processed without any problems. (They're supposedly not affiliated.)

I have no idea what the reason is, and I doubt you'll get a better answer than I did, but I still wish you the best of luck!

If you want more information or screenshots, you can contact me anytime, I'm an open book!

Best regards!

Hallo,

Ich hab bei Vipsta 20€ eingezahlt, gespielt, 60€ gewonnen und diese sofort ausgezahlt.

2 Wochen später ist das Geld immer noch nicht da und mehrere Unterhaltungen mit dem Kundensupport haben lediglich eine KYC-Überprüfung ausgelöst bei der ich natürlich alles eingereicht habe.

Alles normal im Casinoalltag. Kenne ich auch so.

Dann kam das Geld aber trotzdem nicht.

Letztendlich hat sich im nächsten Supportgespräch herausgestellt das mein Account "Durch Entscheidung der Geschäftsleitung" für alles weitere gesperrt wurde.

Ich kann mich noch einloggen und Einzahlen aber NICHT auszahlen.

Natürlich will ich nicht das ihr meinen übrigen 50€ hinterherlauft, sondern eher eine Warnung aussprecht denn das ist das erste mal in meinen 5 Jahren Glückspiel, dass mir mal tatsächlich meine Gewinne nicht ausgezahlt wurden. (Ich spiele beinahe täglich)

Ich habe bei fast allen "Bonuscrab"-Casinos Accounts und dort wird ohne Probleme gebucht. (affiliert sind die ja angeblich nicht)

Keine Ahnung woran es liegt und ich bezweifle, dass Ihr eine bessere Antwort als ich erhalten werdet aber trotzdem wünsche ich euch viel Erfolg!

Falls Ihr noch weitere Infos oder Screenshots wollt, könnt Ihr mich jederzeit kontaktieren, ich bin ein offenes Buch!

Liebe Grüße!

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Lowroller,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you accumulate your winnings with or without an active bonus?
• Has the casino voided your balance or only disabled the withdrawal options?
• Are you currently still able to access your account?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Dear Lowroller,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru