Wazamba Casino - Il prelievo del giocatore è stato annullato e l'account è probabilmente stato bannato.

HI,

I've been using the platform for a while without any problems and have even made several withdrawals in the past. However, the last one was suddenly cancelled, with no explanation given.

Shortly after I tried to log into my account but I couldn't get in anymore, probably banned.

I'd like to understand what happened to my withdrawal and my account, and to know if there's a way to unblock the situation and receive my available balance.

Thanks in advance.

Ciao,

Ho usato la piattaforma per un po’ di tempo senza problemi e ho anche fatto diversi prelievi in passato. L’ultimo però è stato annullato all’improvviso, senza che mi venisse spiegato il motivo.

Poco dopo ho provato ad accedere al mio account ma non sono più riuscito a entrare, probabilmente bannato.

Vorrei capire cosa è successo al mio prelievo e al mio account, e sapere se c’è la possibilità di sbloccare la situazione e ricevere il saldo che avevo disponibile.

Grazie in anticipo.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Wazamba Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Which payment method have you used when depositing and paying out?
• Could you please explain whether you are familiar with the user from the following complaint? https://casino.guru/complaints/wazamba-casino-player-s-account-is-inaccessible-after
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas