Wazamba Casino - L'account del giocatore risulta inaccessibile dopo l'annullamento di un prelievo.

Withdrawal cancelled and account inaccessible.

Good morning,

I would like to file a complaint against Wazamba Casino .

I have been using the casino for several months without any problems, making regular deposits and withdrawals and using my account normally.

I recently requested a withdrawal of €74 on June 1. The withdrawal was subsequently cancelled without a clear or sufficient explanation.

After this incident, it also appears that my account has been limited or deactivated: I am currently unable to access the platform. I was not informed clearly whether my account was closed, suspended, or blocked, and I have not received any information about any necessary verifications. I would like to recover my withdrawal. I also wish to add that I don't remember the exact last name I used when registering, but I assure you that my email and name are correct.

Thank you.

Prelievo annullato e account inaccessibile.

Buongiorno,

desidero presentare un reclamo nei confronti di Wazamba Casino.

Ho utilizzato il casinò per diversi mesi senza riscontrare problemi, effettuando regolarmente depositi e prelievi e utilizzando il conto normalmente.

Recentemente ho richiesto un prelievo di 74EUR in data 01/06. Il prelievo è stato successivamente annullato senza una spiegazione chiara o sufficiente.

Dopo questo episodio, sembra inoltre che il mio account sia stato limitato o disattivato: attualmente non riesco più ad accedere alla piattaforma. Non mi è stato comunicato in modo trasparente se l’account sia stato chiuso, sospeso o bloccato e non ho ricevuto indicazioni su eventuali verifiche necessarie. Vorrei riuscire a recuperare il mio prelievo, oltretutto aggiungo che non ricordo con precisione il cognome usato durante la registrazione, ma assicuro che email e nome siano corretti.

Grazie.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Wazamba Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Which payment method have you used when depositing and paying out?
• Could you please explain whether you are familiar with the user from the following complaint? https://casino.guru/complaints/wazamba-casino-player-s-withdrawal-is-cancelled-and
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi, I'm happy to provide answers.

I probably created my account in August or September 2025. I'm not sure exactly when they blocked me, but I assume it was the same day they canceled my withdrawal, which was June 4. I mainly played table games like roulette. The money wasn't part of a bonus I received from the casino. I used cryptocurrency as my deposit and withdrawal method. The link from the other user who filed the complaint is invalid when I try to open it, but I haven't had any contact with any other users who used the casino. Unfortunately, I have no communications to show as my account was suddenly inaccessible without any prior notice. Given the treatment I received, I have priority in receiving my withdrawal; I have no interest in having my account unblocked. Thank you.

Salve, fornisco volentieri le risposte.

Dovrei aver creato il profilo ad agosto o settembre del 2025, non so di preciso quando mio hanno bloccato ma suppongo sia stato lo stesso giorno che mi hanno annullato il prelievo, ovvero il 04/06. Ho giocato principalmente a giochi da tavolo come roulette. I soldi non fanno parte di un bonus ricevuto dal casinò. Ho usato crypto come metodo di deposito e prelievo. Il link dell'altro utente che ha fatto il reclamo mi risulta invalido quando provo ad aprirlo, tuttavia non ho avuto contatti con altri utenti che hanno usato il casinò. Purtroppo non ho comunicazioni da mostrare in quanto mi sono ritrovato l'account inaccessibile all'improvviso e senza alcun avviso. Dato il trattamento ricevuto, ho priorità nel ricevere il mio prelievo, non ho interesse nell'eventuale sblocco del profilo. Grazie.

Thanks for your reply.

Kindly share a screenshot of the error you receive when trying to log in to your account, any notification from the casino informing you of account closure or confiscation of your balance, and share your communication with the casino when you attempted to resolve the situation, including the casino's responses.

Send the information to my email at [email protected]

Thanks in advance for your cooperation.

Hi. As I mentioned, I haven't been able to contact the casino since I can no longer access the platform. I've avoided contacting them via email, as it seems obvious they've banned me and consequently confiscated my balance. I'm attaching a photo of the email I received regarding the withdrawal cancellation and the screen I see when I try to log in.

Ciao. Come gia ho detto non ho avuto modo di parlare con il casinò non riuscendo più ad accedere alla piattaforma. Ho evitato contatti via email in quanto mi sembra ovvio che mi abbiano bannato e di conseguenza confiscato il saldo. Allego via email la foto dell'email ricevuta riguardo l'annullamento del prelievo e la schermata che mi trovo quando provo ad accedere.

Thanks for your reply.

Without any further evidence of the case, the issue can't be pursued. Kindly try to contact the casino again via email regarding the reasons or justification for the blocking of your account and withholding of your balance, and send me their response to your inquiry.

Thanks in advance for your cooperation.