Wazamba Casino - L'account del giocatore risulta inaccessibile dopo l'annullamento di un prelievo.

Withdrawal cancelled and account inaccessible.

Good morning,

I would like to file a complaint against Wazamba Casino .

I have been using the casino for several months without any problems, making regular deposits and withdrawals and using my account normally.

I recently requested a withdrawal of €74 on June 1. The withdrawal was subsequently cancelled without a clear or sufficient explanation.

After this incident, it also appears that my account has been limited or deactivated: I am currently unable to access the platform. I was not informed clearly whether my account was closed, suspended, or blocked, and I have not received any information about any necessary verifications. I would like to recover my withdrawal. I also wish to add that I don't remember the exact last name I used when registering, but I assure you that my email and name are correct.

Thank you.

Prelievo annullato e account inaccessibile.

Buongiorno,

desidero presentare un reclamo nei confronti di Wazamba Casino.

Ho utilizzato il casinò per diversi mesi senza riscontrare problemi, effettuando regolarmente depositi e prelievi e utilizzando il conto normalmente.

Recentemente ho richiesto un prelievo di 74EUR in data 01/06. Il prelievo è stato successivamente annullato senza una spiegazione chiara o sufficiente.

Dopo questo episodio, sembra inoltre che il mio account sia stato limitato o disattivato: attualmente non riesco più ad accedere alla piattaforma. Non mi è stato comunicato in modo trasparente se l’account sia stato chiuso, sospeso o bloccato e non ho ricevuto indicazioni su eventuali verifiche necessarie. Vorrei riuscire a recuperare il mio prelievo, oltretutto aggiungo che non ricordo con precisione il cognome usato durante la registrazione, ma assicuro che email e nome siano corretti.

Grazie.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Wazamba Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Which payment method have you used when depositing and paying out?
• Could you please explain whether you are familiar with the user from the following complaint? https://casino.guru/complaints/wazamba-casino-player-s-withdrawal-is-cancelled-and
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas