WestAce Casino - I prelievi dei giocatori sono in ritardo.

I've been playing at this casino for some time. I had received some withdrawals before but now I have two withdrawals totaling €1,400 that have been pending for 15 days. The support chat always says that the payment is late and to wait. My vip manager is useless because he just says he'll ask the relevant department for information and never tells me anything else.

My account doesn't require any kind of verification. I played several slots as usual and also some sports betting. Please help me

Jogo neste casino ha já algum tempo. Já tinha recebido alguns levantamentos antes mas agora tenho dois levantamentos no total de 1400€ pendentes há 15 dias. O chat de apoio diz sempre que o pagamento está atrasado e para esperar. O meu gestor vip de nada serve porque apenas diz que vai pedir informações ao departamento relevante e nunca me diz mais nada.

A minha conta não requer qualquer tipo de verificação. Joguei várias slots como habitual e também algumas apostas desportivas. Peço a vossa ajuda por favor

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please attach a screenshot of your pending withdrawal?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Good morning, the gains were all made with a real balance.

I'll send you a screenshot of the withdrawals and the always identical replies from my vip manager... thanks

Bom dia, os ganhos foram todos obtidos com saldo real.

envio captura de tela dos levantamentos e das respostas sempre iguais da minha gestora vip .. obrigado

Thank you very much for your response. To better understand your current situation, could you please confirm the following details?

· Could you let us know how long did your last successful withdrawal took to be processed?

· Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?

· Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account?

Thank you once again for your patience and cooperation

Best regards,

Attila

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear guizinho8,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila