Wild Tokyo Casino - Il giocatore chiede assistenza dopo non aver ricevuto risposta.

I deposited 1440 euros at Wild Tokyo and lost it all.

Since I said I would sue them to get my money, they haven't responded to my emails. I also requested a self-disclosure, but haven't received any feedback.

Could you please help me get my money back, as you are not responding to my emails?

Ich habe bei wild tokyo 1440 euro eingezahlt und alles verloren

seit dem ich gesagt habe ich werde sie verklagen um mein geld zu bekommen reagieren sie nicht auf meine emails ich habe auch ein selbstauschusss bentragt keine rückmeldung erhalten

könnten sie mir helfen meingeld wieder zu bekommen da sie auf meine emails nicht reagieren

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please specify when exactly you requested to be self-excluded from this casino? Was this before you made your deposits and experienced losses, or only after your balance reached zero due to your gambling activity?
• Kindly forward me the email containing your account closure request that you sent to the casino at [email protected]. Please also include the casino's response and any subsequent communication regarding this matter.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika