Win2Chill Casino - La richiesta di prelievo del giocatore è stata respinta e l'accesso all'account bloccato.

The casino refuses to withdraw my funds. They wanted documents, so I sent everything. After verification, I received an email stating that my account was fully active. Until around 6:00 PM on June 22, 2026, I could log in to the casino, play, etc. without any problems. I requested a full withdrawal, but after a short time, the withdrawal was denied. I requested it in 200 PLN installments because I knew small amounts wouldn't be a problem. After leaving the casino, I changed websites, and while logged in, I simply continued browsing the website. After a short chat, I returned to the casino to check the status, but there was a problem logging in, as shown in the attachment. Of course, I reset my password, and I received an email with a link that stopped working a second after logging in. I tried the reset three times, and still got the same message. Of course, I emailed the casino asking for an explanation of this strange situation, but I didn't receive a response. I should also mention that they are cheating with bonuses, as the information provided with the bonuses is not accurate.

k asyno nie chce wypłacić moich środków. Chcieli dokumenty wiec wszystko wysłałem po czym po zweryfikowaniu otrzymałem email że konto w pełni aktywne.do ok 18⁰⁰ w dniu 22.06.2026 mogłem bez problemu logować sie do kasyna,grac itp. Zleciłem wypłatę całości gdzie po krótkim czasie otrzymałem odmowę wyplaty.zlecilem w transzach po 200zł bo wiem że z małymi kwotami nie będzie problemu.po wyjściu z kasyna zmianie strony internetowej na inną oczywiście będąc zalogowanym dalej przeglądałem sobie poprostu stronę internetową. Po niedługim czacie wróciłem do kasyna sprawdzić status lecz pojawił sie problem z logowaniem jak w załączniku.oczywiście zrobilem reset hasła gdzie dostałem email z linkiem który po sekundzie od wejścia nie działał.probowałem 3 razy z resetem i ciągle ten sam komunikat.oczywiście napisałem do kasyna email z prośbą o wyjaśnienie tej dziwnej sytuacji ale nie uzyskałem odpowiedzi.nadmienię również że oszukują z bonusami bo informację podane przy danych bonusach nie są zgodne z rzeczywistością.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Which identity documents did you send to the casino for the verification of your account? Have all your documents been reviewed and approved by the casino?
• What types of games did you play to accumulate your winnings?
• Did you accumulate these winnings with or without a bonus?
• When was the last time you successfully logged into your casino account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika