Winnita Casino - Il giocatore dichiara che il pagamento è in ritardo.

The casino in question is Winnita. I requested a withdrawal about 10 days ago, but it was canceled because the document verification process kicked in. I sent the various photos, but they didn't accept them. They accepted some, and then they continued to reject the last document. Now I have two photos under review for 3 days. The live chat service no longer accepts me, and they won't even let me log in to speak to the bot. They don't respond to emails or phone calls.

Il casino in questione è winnita avevo richiesto il prelievo circa 10 giorni fa annullato perché è scattata la verifica dei documenti. Mando le varie foto non le accettano. Ne accettano alcune e poi continuano a rifiutare l ultimo documento. Ora ho due foto in revisione da 3 giorni. È il servizio di chat live non mi accetta più non mi fanno neanche entrare a parlare con il bot. Non rispondono alle mail e al numero di telefono.

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Dear Gioxlv,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Gioxlv,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Gioxlv,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jean
Casino.Guru