Winnita Casino - Il prelievo del giocatore è bloccato.

Withdrawal of €1150 blocked by Winnita Casino for over 15 days.

The casino claims the account is being verified. I've already submitted all the required documents, and they're approved. The last communication I received was on August 20, 2025, stating "verification in progress and updates via email."

From 8/20 to 8/28, 8 days passed without any email updates and without any new account review, contrary to what was promised.

Chat support doesn't provide any helpful information and simply keeps repeating "verification in progress." The withdrawal remains blocked for no valid reason.

I request immediate unblocking and payment of the withdrawal of 1150 EUR.

Username Winnita: [hidden by Casino Guru]

Account email: [hidden by Casino Guru]

Game Account ID [hidden by Casino Guru]

Prelievo di 1150 EUR bloccato da Winnita Casino da oltre 15 giorni.

Il casinò sostiene che l'account è in fase di verifica. Ho già inviato tutti i documenti richiesti e risultano approvati. L'ultima comunicazione ricevuta è del 20/08/2025 con scritto "verifica in corso e aggiornamenti via email".

Dal 20/08 al 28/08 sono trascorsi 8 giorni senza alcun aggiornamento via email e senza alcuna nuova revisione dell'account, contrariamente a quanto promesso.

L'assistenza via chat non fornisce informazioni utili e ripete solo "verifica in corso". Il prelievo rimane bloccato senza motivo valido.

Chiedo lo sblocco immediato e il pagamento del prelievo di 1150 EUR.

Username Winnita: [hidden by Casino Guru]

Email account: [hidden by Casino Guru]

Id conto di gioco [hidden by Casino Guru]

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please specify what types of games you played to accumulate the winnings you've been trying to withdraw?
• Did you accumulate your winnings with or without a bonus?
• Am I correct in understanding that all the identity documents you provided for the KYC verification have already been reviewed and approved by the relevant department?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hi, so the win came from basically just one slot machine, Book of Ra Magic. The documents were approved for the €2,500 withdrawal; they were separated into six transactions, three of which were paid, but the other three are now stuck for no reason. It's September 1st, and the withdrawals were requested on August 13th. The win was real money, with no bonus involved.

Salve allora la vincita è avvenuta praticamente da una sola slot ovvero la book of ra magic. I documenti sono stati approvati nel prelevare 2500 euro mi sono stati separati in 6 transazioni di cui 3 sono state pagate, ma le altre 3 ormai sono li ferme senza motivo. Stiamo al 1 di settembre e i prelievi sono stati richiesti il 13 agosto. La vincita è avvenuta con soldi reali senza bonus di mezzo.

Good evening, today, September 3rd, I was finally charged for 1 of the 3 pending withdrawals... obviously the smallest of the 3 withdrawals, but at least it's something. I'll stay in touch until they pay the full amount.

Buonasera oggi 3 settembre mi è stato finalmente addebitato 1 dei e 3 prelievi in sospeso... ovviamente il piu piccolo dei 3 prelievi ma almeno è già qualcosa.rimango in contatto finché non pagano tutta la somma.

Dear Andre1187

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Jana ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

I'm still waiting for the last two installments of €450 to be paid. For a total of €900.

Si sono in attesa ancora che mi paghino le ultime 2 rate da 450 euro. Per un totale di 900 euro

Dear Andre1187,

My name is Jana, and I will be your point of contact as we work to address your complaint. I sincerely apologize for the delay you have experienced with your withdrawal. Please be assured that I will reach out to the casino on your behalf and do my utmost to resolve this issue promptly.

I would also like to invite a representative from Winnita Casino to join this discussion and assist in the resolution of your complaint.

Dear Casino Representative, could you kindly provide an explanation for the delay in processing the player’s withdrawal?

Thank you in advance for your cooperation and assistance.

Hi, I received an email saying my withdrawal was canceled. When I log in to the site, it says my account has been banned. Please do something. This is a huge scam. They're stealing €900 from me.

Salve mi è arrivata un email dicendo che il prelievo è stato annullato. E nel entrare nel sito mi dice che il mio account è stato bannato.. per favore fate qualcosa questa è una truffa bella grossa mi stanno rubando 900 euro

Good afternoon,

The withdrawal was rejected due to a serious violation of our Terms and Conditions by the user, specifically, holding two accounts simultaneously:

Account: ID 40892189 and 40796477

Despite this violation, prior to the violation being detected, withdrawals from account 40796477 were being processed successfully, and a total of €1,600 had been paid out to the user. The last successful withdrawal transaction was processed on September 3 for €250.

This violation is explicitly stated in Section 5.5 of our Terms and Conditions, which is available to users for review before they start playing on our website.

Good afternoon Jana,

What Winnita says is false. I have ONLY 1 account, ID 40796477, linked to my only email address. [email protected]

I don't know and have never created account ID 40892189.

I'm asking Winnita to provide proof that the second account is mine: same name, surname, tax code, ID, phone number, and email address. They won't be able to do this because it's not mine.

Furthermore, my account has already been verified and I've already been paid €1,600 in total, with the last successful withdrawal of €250 on September 3rd. If there was indeed a breach, why did they verify and pay me before?

They cancelled my two withdrawals of €450, totalling €900, just because I had to withdraw. They also blocked my email, I have proof that [email protected] reject my emails.

I am requesting the release of the 900 euros.

Thank you.

Buon pomeriggio Jana,

quello che dice Winnita è falso. Io ho SOLO 1 account, ID 40796477 collegato alla mia unica email [email protected]

Non conosco e non ho mai creato l'account ID 40892189.

Chiedo a Winnita di fornire la prova che il secondo account sia mio: stesso nome, cognome, codice fiscale, documento, telefono, email. Non potranno farlo perché non è mio.

Inoltre il mio account è stato già verificato e mi hanno già pagato 1600 euro in totale, ultimo prelievo 250 euro il 3 settembre andato a buon fine. Se c'era davvero una violazione perché mi hanno verificato e pagato prima?

Hanno annullato i miei 2 prelievi da 450 euro totali 900 euro solo perché devo prelevare. Hanno anche bloccato la mia email, ho la prova che [email protected] rifiuta le mie email.

Chiedo lo sblocco dei 900 euro.

Grazie.

Dear Winnita Casino,

Thank you for your earlier message. Could you please send the evidence regarding the duplicate accounts created by the player to [email protected]? This will allow us to thoroughly evaluate the information and make an informed decision. We truly appreciate your ongoing support and cooperation in this matter.