Winnita Casino - Il ritiro del giocatore è ritardato.

On 11/30 I requested a withdrawal of €10,000 which was split into 2 instalments of €5,000 by the casino itself and neither of the 2 has yet been processed.

After about 15 days I asked for information and they told me to be patient and that withdrawals are processed after 21 days at most.

At that point I waited, after 22 days I wrote an email and still haven't received a response.

Attached is their first response, which stated that they would pay within 21 days at the latest.

In data 30/11 ho richiesto un prelievo di 10000€ che è stato suddiviso in 2 da 5000 dal casinó stesso e ancora nessuno dei 2 è stato elaborato.

Dopo circa 15 giorni ho chiesto informazioni e mi hanno detto di pazientare e che al massimo i prelievi vengono elaborati dopo 21 giorni.

A quel punto ho aspettato, trascorsi 22 giorni ho scritto una mail e ancora non ho ricevuto una risposta.

In allegato la loro prima risposta con scritto che entro 21 giorni al massimo avrebbero pagato.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Has your account been successfully verified? Has the casino approved the bank statement that caused issues in your previous complaint?
• Have you made any successful withdrawals from this casino before?
• What types of games did you play to accumulate your winnings?
• Did you play with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

-My account was verified as soon as I sent an email saying I would report it to the relevant authorities… which shows how serious they are.

-I've made successful withdrawals before the documents were requested, since then I've only requested the withdrawal I'm waiting for.

-I played various slots and some live casino games, all without bonuses.

-Il mio account è stato verificato non appena ho mandato una mail dicendo che avrei denunciato alle autoritá di competenza… il che fa capire la serietá.

-Ho effettuato prelievi con successo prima della richiesta dei documenti, da quella volta ho solo richiesto il prelievo che sto aspettando.

-Ho giocato varie slot e alcuni giochi sul casinó live il tutto senza bonus.

Have you received any updates from the casino customer support regarding your withdrawal requests in the meantime?

Please forward me all the communication between you and the casino regarding the delay in processing your payment at [email protected]. Thank you for your cooperation.

Good afternoon,

I am very sorry that the withdrawal process has taken so long. However, at the moment I can see that all withdrawal requests are recent (created on 04.01.2026), and some of them have already been successfully processed. Currently, €7,000 remains to be withdrawn, and we are actively working on this.

I have forwarded the information to the relevant department, and we will expedite this process as much as possible. We truly value your request and your membership on our website, which is why we are doing our best to resolve this issue in the most efficient and fair manner.

Now I've been asked for documents that I had already sent and approved. Can someone explain why?

I also wrote by email

Adesso mi sono stati richiesti dei documenti che avevo giá mandato e approvato, qualcuno mi spiega perchè?

Ho scritto anche per e-mail

Please forward me the most recent conversation between you and the casino customer support regarding the repeated verification of your account and the delay in processing your withdrawal requests at [email protected]. Also, kindly send me a screenshot of your withdrawal history showing the current pending withdrawal requests. Thank you for your cooperation.