Winnita Casino - L'elaborazione del prelievo delle somme vinte dal giocatore è in ritardo.

I requested a withdrawal of 350 euros, the maximum terms established by their own regulations have been exceeded, when contacting customer support they invent a sea of excuses, all different from theirs. A month ago I was asked to verify my documents, which was successful and now at the first withdrawal request after months of lost deposits with games that were rigged to say the least, they are inventing many stories to avoid paying. The withdrawal is due to a win on a sports bet because it is impossible to win on slots!!!

richiesto il prelievo di 350 euro,sono superati i termini massimi stabili dal loro stesso regolamento,contattando l'assistenza si inventano un mare di scuse, tra l'altro tutte diverse da loro.;un mesetto fa mi e' stata richiesta la verifica dei documenti,andata a buon fine e adesso alla prima richiesta di prelievo dopo mesi di depositi persi con giochi a dir poco truccati stanno inventandosi tante storie per non pagare.il prelievo e' dovuto ad vincita ad una scommessa sportiva perche' sulle slot e' impossibile vincere!!!

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear beppe.77,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Theirs is a strategy: initially, they pay you the withdrawals after 5 minutes, then gradually it takes longer and longer, but this time they have exceeded the limit; they leave the requested withdrawal money in the balance and wait for you to play it again so they can reverse the withdrawal request, which has already happened 4-5 times in a row; the joke is that you cannot request further withdrawals because otherwise the last request counts as the withdrawal request date, canceling the previous requests a priori::: a dog chasing its tail!!!

la loro e' una strategia,all'inizio i prelievi te li pagano dopo 5 minuti poi pian piano sempre piu tempo ma questa volta hanno superato il limite;lasciano il denaro richiesto nel prelievo nel balance e aspettano che te li rigiochi per poter stornare la richiesta di prelievo cosa successa gia 4-5 volte di seguito; la beffa e' che non puoi' richiedere ulteriori prelievi perche' altrimenti l'ultima richiesta vale come data di richiesta di prelievo cancellando a priori quelle richieste precedentemete:::un cane che si morde la coda!!!

Dear beppe.77,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear beppe.77,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.