WinWin Bet Casino - L'account del giocatore è stato chiuso e le vincite confiscate.

Hello dear Casino Guru team.

i deposited 10300 RUB to winwin.bet website through Solana (SOL). I used my main account and successfully withdrew approximately 26600 RUB. Then i requested for another withdrawal and i was asked to provide verification documents. I contacted security email and provided all the information they asked from me. At this moment i had 31600 RUB in my account. 10000 RUB of this amount came from redeeming first deposit bonus. Unfortunately security contacted me by email and informed me that my account was closed and all funds confiscated based on the accusation that i had misused first deposit bonus without providing any further explanation. Security team has not replied to my emails ever since. I will be more than happy to provide you with further information regarding this case.

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Dear jojorabbit333,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Could you please attach a link to the bonus you have played with? Alternatively, you can attach a screenshot of the bonus rules as well.
• Additionally, could you please attach your communication with the casino?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Dear jojorabbit333,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru

We’ve reopened this complaint at the request of WinWin Bet Casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Dear jojorabbit333, we have received confirmation from the casino regarding your winnings being paid out. Could you kindly let us know if you have received the payment?

I look forward to your reply.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.

However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,

Attila

Casino.Guru