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I deposited 150 reais and I can't withdraw my own money, I just want the money I deposited, I don't want any bonuses, I request withdrawal immediately via pix

Depositei 150 reais e não posso sacar meu próprio dinheiro, eu só quero o dinheiro que depositei, não quero nenhum bônus, solicito o saque imediatamente via pix

Hello josuexz,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Yonibet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that you won't be able to withdraw any amount of money before you finish the wagering of the bonus you have.

Looking forward to your answer.

Regards,

Nick

Hello josuexz,

Can you please check your bonus history/active bonuses as well and post a screenshot of it here?

I first deposited 100 reais and lost everything, then I deposited those 150 and I want to withdraw it, because I don't want to use it anymore and it was money that I deposited, I didn't even use it for anything, I just deposited it on the platform and I want to withdraw it.

Eu depositei primeiro 100 reais e perdi tudo, depois depositei esses 150 e quero sacar, pois não quero usar mais e foi dinheiro que eu depositei, nem usei ele para nada, só depositei na plataforma e quero sacar.

Hello josuexz,

Most online casinos have anti-money laundering system which means you have to wager your deposited amount if you wish to withdraw it.

You can also find it here: https://yonibet.com/en/page/terms-and-conditions

"- The financial department has the right to refuse a withdrawal if the deposited funds were not wagered."

Did you contact the casino regarding this issue? Didn't they recommend you to wager the balance?

I've already made a bet of more than 150 reais and I still can't withdraw, the amount is available for withdrawal but I can't withdraw

Eu já fiz aposta de mais de 150 reais e mesmo assim não consigo sacar, o valor está disponível para saque mas não posso fazer o saque

Hello josuexz,

Can you please clarify what active bonus do you have? Did you already wager any of it? Can you please send a screenshot of your active bonuses?

Dear josuexz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.